Account Director

VML/WPP Enterprise Solutions; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Discretionary bonus

Training opportunities

Competitive pension

Medical insurance

Life assurance

Employee discounts

Job summary

WPP Enterprise Solutions is seeking an Account Director to join our UK office, accountable for running multiple client accounts and delivering world-class digital services to leading brands and retailers. You will own P&L for multi-million-pound projects across commerce, data and tech portfolios, and guide cross-functional teams to ensure value and strategic impact.

You will manage commercial relationships, lead revenue growth, and build strong client partnerships while travelling to client

Qualifications

• Experience delivering large projects and change programmes.
• Strong digital CX experience – guiding and advising teams.
• Commercial experience owning a P&L.
• Entrepreneurial, proactive business approach with stakeholder engagement.

Responsibilities

• Manage engagements with leading UK and international brands.
• Travel domestically and internationally to client sites and offices.
• Oversee services into the client and lead a team delivering digital services.
• Collaborate with the account team to deliver projects that create value and shape the digital future for clients.
• Own the commercial relationship including contracts and SLAs; drive revenue growth and client satisfaction.
• Provide accurate revenue forecasting, account reviews and strategic account plans.

Skills

Account management

P&L ownership

Digital CX

Stakeholder management

Sales planning

Job description

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.

Account Director needed to join our office in UK.

The opportunity:

If you are already a Client or Account Director or have the consultancy led ability to move into leading world class solutions for a top tier client, then read on.

As a Client Director you will have full accountability for running multiple client accounts providing world class solutions for leading brands and retailers.

You will have full responsibility of P&L for multi-million-pound projects across commerce, data, and tech portfolios. This role will give the right candidate the opportunity to lead and grow key accounts for well-known brands and retailers taking full ownership and demonstrating thought leadership to add real value to our clients.

What you’ll be doing:

• Manage engagements with leading UK and International brands.
• Undertake regular business travel (domestic and international) to client sites and internal offices.
• You will be accountable for all services into the client and manage a team of skilled professionals delivering Digital services to our clients.
• Day to day you will be working with your account team to deliver projects that create immediate value and help define the right digital future for our clients.
• Accountable for the overall revenue growth, client satisfaction, new program implementation and adaptation
• Achieve annual sales revenue targets and other goals for key accounts.
• Own and manage the commercial relationship with the customer including contracts for consultancy and programme delivery along with clear and defined SLA management within support.
• Form close working relationships with all stakeholders, team members and cross-functional support groups to ensure VML and client teams deliver the best outcomes possible for the client.

What we want from you:

• Experience of delivering large projects and change programmes.
• Strong digital CX experience – guiding and advising teams
• Previous Client Services role or senior role within IT or a Digital Experience / CX agency
• Commercial experience of owning a P&L
• Value led approach for clients. This includes understanding clients’ needs and defining their roadmap.
• Strong stakeholder and organisational skills, entrepreneurial attitude, proactive business style
• Up to date with market trends and able to advise clients on appropriate strategies.
• Know-how required to ensure we deliver on our promises to clients in executing against plans.
• Building and fostering strong client relationships at all levels in the client organisation
• Provide accurate revenue forecasting, account reviews, strategic account plans and general sales data as required.
• Deep understanding of multi-channel customer solutions and managing the internal impacts within the client organisation

If you know some of this, even better:

• Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy.
• Knowledge of the Automotive industry
• Good commercial knowledge, experience of contract negotiations
• Quantitative and analytical skills and full understanding of ROI analysis
• Excellent communication, presentation and interpersonal skills
• Clear, concise and persuasive negotiating skills
• Problem solving with creative approach to proactive identification and resolution of issues.

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead withHeart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower yourBrainsfor innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we championCourage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

At WPP Enterprise Solutions

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernisation, connecting strategy directly to execution.

Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX, work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. We have received distinction as a leader in Commerce Services and CX Strategy Consulting by the Forrester Wave

WPP Enterprise Solutions is part of WPP , the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

About WPP

WPP is the trusted growth partner for the world's leading brands. With exceptional talent, trusted data and intelligence and world-class partnerships – all united by our agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com .

WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.