Senior 3rd-Line Service Desk Engineer

HBP Systems Ltd; Scunthorpe; Presencial; GBP 45 000 - 65 000; Tempo integral

Resumo da oferta

The HBP Group is seeking a Senior Service Desk Engineer (3rd Line) to own and resolve high-priority technical escalations, lead major incidents, and travel to customer sites as needed. You will mentor teams, drive investigations across Microsoft, networking, cloud and infrastructure technologies, and deliver clear, confident updates to customers.

Ideal candidates bring deep technical knowledge and exceptional customer communication, with a track record of reducing incidents and improving service

Qualificações

• 3+ years in a senior technical support or infrastructure role.
• Experience supporting business-critical environments.
• Strong troubleshooting and diagnostic skills.
• Excellent communication and stakeholder management.
• Ability to prioritise multiple complex issues simultaneously.
• Full UK driving licence and willingness to travel to customer sites.

Responsabilidades

• Own and resolve high-priority technical escalations from start to finish.
• Act as the senior technical contact during major customer incidents.
• Travel to customer sites when hands-on expertise is needed.
• Lead investigations across Microsoft, networking, cloud and infrastructure technologies.
• Work closely with Project Delivery, Service Delivery, Technical Services and third-party vendors.
• Communicate confidently with customers, translating technical complexity into clear, reassuring updates.
• Identify root causes—not just quick fixes—and drive continual service improvement.
• Help improve standards, documentation and processes across the business.

Conhecimentos

Senior technical support

Troubleshooting

Communication

Stakeholder management

Travel readiness

Microsoft 365

Windows Server

Active Directory

Azure

Networking

VMware/Hyper-V

Storage technologies

Security technologies

Ferramentas

Microsoft 365

Windows Server

Active Directory

Azure

Networking

VMware/Hyper-V

Storage technologies

Descrição da oferta de emprego

The HBP Group is seeking a Senior Service Desk Engineer (3rd Line) to own and resolve high-priority technical escalations, lead major incidents, and travel to customer sites as needed. You will mentor teams, drive investigations across Microsoft, networking, cloud and infrastructure technologies, and deliver clear, confident updates to customers.

Ideal candidates bring deep technical knowledge and exceptional customer communication, with a track record of reducing incidents and improving service