Senior Microsoft 3rd Line Engineer - MSP Support

RecruitmentRevolution.com

Birmingham

Hybrid

GBP 45,000 - 65,000

Full time

6 days ago

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Benefits offered by this job

Hybrid work model

Company pension

Training & certification support

Career development

Job summary

Nexian is seeking a Senior 3rd Line Engineer to escalate and resolve complex incidents within a managed IT services environment in Birmingham. You will work closely with the Service Delivery Manager, mentoring engineers and maintaining high technical standards across multiple customer environments.

The role combines hands-on Microsoft infrastructure work with strategic ownership, debugging, and proactive problem solving.

Qualifications

At least 5 years' experience in a senior 2nd Line or 3rd Line technical support role, ideally within an MSP or multi‑customer environment.
Strong Microsoft infrastructure knowledge including Windows Server, Active Directory and Microsoft 365.
Experience supporting Entra ID, Intune and Microsoft Defender.
Experience with networking, DNS/DHCP, VPNs and firewalls.

Responsibilities

Take ownership of complex 3rd Line incidents and service requests from investigation through to resolution.
Support Windows Server, Active Directory, Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID, Intune and Defender environments.
Troubleshoot networking, virtualization, backup and infrastructure issues across multiple customer environments.
Mentor Service Desk engineers and raise technical standards across the team.
Collaborate with the Service Delivery Manager to improve service quality and customer outcomes.