Senior 3rd Line Network & Security Engineer - Hybrid/Flexible

Softcat plc; Manchester; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Share incentive plan

Life Assurance

Holiday

Trips

Vouchers

Pension

Maternity, Paternity and Adoption

Job summary

Softcat plc is seeking a Senior 3rd Line Network and Security Engineer to join the dedicated Network and Security team. You will be responsible for providing 3rd line support to both internal and external customers and drive incidents to resolution.

The role emphasizes knowledge sharing, complex configurations, and end-to-end ownership of escalations, with hybrid working patterns and a strong focus on security technologies.

Qualifications

• Excellent written and verbal communication skills and the ability to handle high pressure situations.
• CCNP or equivalent.
• Deep knowledge of Networking and Security technologies listed, with hands-on experience in design and implementation.

Responsibilities

• Provide 3rd line technical support for network and security incidents (internal and external).
• Share knowledge through internal training sessions and team mentoring.
• Assist 3rd Line Network & Security Engineers with troubleshooting and case handling guidance.
• Design and implement complex configuration changes for customers.
• Peer review configuration changes before deployment.
• Own customer escalations and drive them to resolution.

Skills

3rd line support

Network security

Cisco expertise

CCNP or equivalent

Tools

ASA/Firepower

Cisco Meraki

Cisco ISE

Cisco ACI

SD-WAN (Cisco/Meraki)

Palo Alto NGFW

F5

Job description

Softcat plc is seeking a Senior 3rd Line Network and Security Engineer to join the dedicated Network and Security team. You will be responsible for providing 3rd line support to both internal and external customers and drive incidents to resolution.

The role emphasizes knowledge sharing, complex configurations, and end-to-end ownership of escalations, with hybrid working patterns and a strong focus on security technologies.