Senior 3rd Line MSP Engineer — MS 365 & Automation (Hybrid)
VIQU IT
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Benefits offered by this job
Job summary
VIQU IT in Birmingham is seeking a 3rd Line MSP Engineer to join a growing team. This hands-on role acts as a key escalation point and works directly with customers to support a range of Microsoft environments.
The successful candidate will have 5+ years in MSP or similar IT support, strong Microsoft 365, Entra ID and Intune experience, and a track record of mentoring junior engineers. Hybrid working with 2 days WFH is offered.
Qualifications
- 5+ years' experience within an MSP or similar IT support environment.
- Strong hands-on experience with Microsoft 365, Entra ID, Exchange Online and Intune.
- Knowledge of Windows, Active Directory and networking (DNS, DHCP, VPNs, firewalls).
- Experience with PSA/RMM tools and SLA-driven support environments.
- Excellent communication with customers and mentoring junior engineers.
Responsibilities
- Act as a key 3rd line escalation point for the support team.
- Own complex issues and major incidents.
- Troubleshoot and support customer Microsoft environments.
- Support Microsoft 365, Entra ID, Intune, Exchange Online and Windows.
- Provide technical guidance to L1 and L2 engineers.
- Build relationships with customers as a senior technical contact.
- Get involved in projects, migrations and improvements.
- Identify opportunities for automation across environments.
Skills
Tools
Job description
VIQU IT in Birmingham is seeking a 3rd Line MSP Engineer to join a growing team. This hands-on role acts as a key escalation point and works directly with customers to support a range of Microsoft environments.
The successful candidate will have 5+ years in MSP or similar IT support, strong Microsoft 365, Entra ID and Intune experience, and a track record of mentoring junior engineers. Hybrid working with 2 days WFH is offered.
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