Senior 3rd Line MSP Engineer - Hybrid (2 days WFH)

VIQU Limited; Birmingham; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

VIQU Limited is seeking a hands-on 3rd Line MSP Engineer in Birmingham with a hybrid setup (2 days WFH). The role focuses on escalation, complex technical issues, and supporting Microsoft environments including 365, Entra ID, and Intune.

You will work directly with customers, mentor junior engineers, and contribute to projects, migrations, and automation initiatives to improve service delivery.

Qualifications

• 5+ years' experience within an MSP or similar IT support environment.
• Strong L2/L3 experience.
• Good knowledge of Windows, Active Directory and networking (DNS, DHCP, VPNs, firewalls).
• Experience supporting multiple customer environments.
• Strong troubleshooting and problem-solving skills.
• Experience with PSA/RMM tools and SLA-driven support environments.

Responsibilities

• Act as a key 3rd Line escalation point for the support team.
• Own complex technical issues and major incidents.
• Troubleshoot and support customer Microsoft environments.
• Support Microsoft 365, Entra ID, Intune, Exchange Online and Windows.
• Provide technical guidance and support to L1 and L2 engineers.
• Build strong relationships with customers and act as a senior technical contact.
• Get involved in projects, migrations and technical improvements.
• Identify opportunities for automation and improvements across customer environments.

Skills

MSP experience

L2/L3 support

Customer communication

Automation

Troubleshooting

Tools

Microsoft 365

Entra ID

Exchange Online

Intune

Windows

Active Directory

PowerShell

Job description

VIQU Limited is seeking a hands-on 3rd Line MSP Engineer in Birmingham with a hybrid setup (2 days WFH). The role focuses on escalation, complex technical issues, and supporting Microsoft environments including 365, Entra ID, and Intune.

You will work directly with customers, mentor junior engineers, and contribute to projects, migrations, and automation initiatives to improve service delivery.