Senior 3rd Line MSP Engineer – Hybrid, MS 365 & Automation

VIQU IT

Brierley Hill

Hybrid

GBP 40,000 - 45,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Referral bonus

Hybrid work

Job summary

VIQU IT is recruiting for a 3rd Line MSP Engineer in Birmingham. This hands-on role is a technical escalation point, supporting a range of Microsoft environments across customer projects and deployments.

You will work in a hybrid setup (2 days remote) and partner with a growing MSP to deliver proactive IT solutions, automation and cloud services, including Microsoft 365, Entra ID and Intune, while mentoring junior engineers.

Qualifications

5+ years' experience in MSP or similar IT support
Strong hands-on Microsoft 365, Entra ID, Exchange Online and Intune
Good knowledge of Windows, Active Directory and networking
Experience supporting multiple customer environments
Strong troubleshooting and problem-solving skills
Experience with PSA/RMM tools and SLA-driven support environments
Confident in mentoring less experienced engineers
Experience with Autotask, Datto RMM, IT Glue, Meraki or Rewst would be advantageous
PowerShell, automation, Microsoft Copilot or certifications would be beneficial

Responsibilities

Act as a key 3rd line escalation point for the support team
Own complex technical issues and major incidents
Troubleshoot and support customer Microsoft environments
Support Microsoft 365, Entra ID, Entra ID, Intune, Exchange Online and Windows
Provide technical guidance and support to L1 and L2 engineers
Build strong relationships with customers and act as a senior technical contact
Get involved in projects, migrations and technical improvements
Identify opportunities for automation and improvements across customer environments