Senior 3rd Line Engineer — MS 365 & Networking

RecruitmentRevolution.com; Birmingham; Hybride; GBP 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid work following onboarding

Company pension

Microsoft training & certification

Career development opportunities

Exposure to modern Microsoft tech

Résumé du poste

Nexian, a leading Microsoft-focused Managed Services Provider, is seeking a Senior 3rd Line Engineer in Birmingham to own and resolve highly complex issues. You will mentor engineers, drive technical standards, and collaborate with the Service Delivery Manager to strengthen our managed services.

This hybrid role offers ongoing Microsoft training, career development opportunities, and exposure to modern Microsoft technologies.

Qualifications

• Five+ years in a senior 2nd Line or 3rd Line technical support role, ideally in an MSP or multi‑customer environment.
• Strong hands‑on experience providing 3rd Line support across multiple customer environments.
• Excellent Microsoft infrastructure knowledge, including Windows Server, Active Directory and Microsoft 365.
• Experience supporting Entra ID, Intune and Microsoft Defender.
• Strong hands‑on networking experience, including DNS, DHCP, VPNs, firewalls, routing, switching and troubleshooting complex network issues.
• Confidence independently diagnosing and resolving network connectivity, configuration and performance problems.

Responsabilités

• Take ownership of complex 3rd Line incidents and service requests from investigation through to resolution.
• Support Windows Server, Active Directory, Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID, Intune and Microsoft Defender environments.
• Diagnose and resolve complex networking issues involving DNS, DHCP, VPNs, firewalls, routing, switching and network connectivity.
• Troubleshoot virtualisation, backup and wider infrastructure issues across multiple customer environments.
• Investigate network performance, connectivity and configuration issues, taking ownership through to resolution rather than simply escalating them.
• Act as the senior escalation point for Service Desk engineers while mentoring and supporting their technical development.
• Work closely with the Service Delivery Manager to improve service quality, technical standards and customer outcomes.
• Produce clear technical documentation, contribute to knowledge sharing and support continuous service improvement.

Connaissances

Microsoft 365

Entra ID

Networking

PowerShell / Scripting

Cloud Troubleshooting

Microsoft Defender

Azure

Outils

HaloPSA

VMware

Hyper-V

Description du poste

Nexian, a leading Microsoft-focused Managed Services Provider, is seeking a Senior 3rd Line Engineer in Birmingham to own and resolve highly complex issues. You will mentor engineers, drive technical standards, and collaborate with the Service Delivery Manager to strengthen our managed services.

This hybrid role offers ongoing Microsoft training, career development opportunities, and exposure to modern Microsoft technologies.