Senior 3rd Line Engineer – Microsoft 365 & Azure Expert

IMT Resourcing Solutions; Worcester; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Company-funded certifications

Pension scheme

Volunteer days

Free on-site parking

Career progression

25 days' holiday + bank holidays

Job summary

IMT Resourcing Solutions is partnering with a growing UK technology and managed services organisation to recruit a 3rd Line Support Engineer in Worcester. The role involves taking ownership of complex incidents across Microsoft 365, Azure, networking and infrastructure, with a focus on resolution and customer service.

You will mentor junior engineers, support migrations and service improvements, and enjoy a salary of £45,000-£50,000 DOE plus benefits including certifications, pension and

Qualifications

• Experience at 3rd Line level within an MSP environment.
• Strong problem-solving and communication skills.
• Full UK driving licence and access to your own vehicle.

Responsibilities

• Take ownership of complex 3rd line incidents and escalations through to resolution.
• Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues.
• Support and administer Microsoft 365 environments across multiple customers.
• Contribute to cloud migrations, infrastructure upgrades and wider technical projects.
• Mentor 1st and 2nd Line Engineers and share technical knowledge across the team.
• Identify opportunities to improve reliability, automation, documentation and service delivery.
• Work with customers, internal technical teams and third-party suppliers to resolve issues.
• Carry out occasional customer-site visits for installations, projects and technical support.

Skills

Microsoft 365

Azure

Networking

Windows Server

PowerShell

Communication skills

Tools

Active Directory

Microsoft 365 Defender

Job description

IMT Resourcing Solutions is partnering with a growing UK technology and managed services organisation to recruit a 3rd Line Support Engineer in Worcester. The role involves taking ownership of complex incidents across Microsoft 365, Azure, networking and infrastructure, with a focus on resolution and customer service.

You will mentor junior engineers, support migrations and service improvements, and enjoy a salary of £45,000-£50,000 DOE plus benefits including certifications, pension and