Senior 2nd Line IT Support Engineer – Farnborough

Microbyte Solutions Limited; Farnborough; Hybride; GBP 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Global offices in UK, Dubai and USA

Progression into 3rd line and project-

Sister MSP: Microbyte

Résumé du poste

White Label IT in Farnborough is seeking a 2nd Line Support Engineer to join our busy MSP environment. You’ll escalate, diagnose, and resolve complex issues across Microsoft 365, Entra ID, VPNs and firewalls while supporting a variety of MSP partners and end users.

You’ll mentor 1st line engineers, document solutions, and collaborate with vendors on ongoing problems. This full-time, office-based role offers exposure to diverse IT environments and growth into higher-line engineering.

Qualifications

• Proven experience in a 2nd line role, or a strong 1st line engineer ready for the step up (MSP experience is a big plus)
• Strong Microsoft 365 administration, including Exchange Online, Entra ID and Intune
• Good working knowledge of Windows Server and Active Directory
• Solid networking fundamentals: TCP/IP, DNS, DHCP, VLANs, firewalls and VPNs
• Comfortable working with RMM and PSA tools
• A clear communicator who can explain technical issues to non-technical users
• MD-102, MS-102, AZ-104, Network+ or CCNA certs = bonus points

Responsabilités

• Take ownership of escalated tickets and see them through to resolution
• Troubleshoot Microsoft 365, Exchange Online, Entra ID and Intune issues
• Diagnose network problems involving firewalls, switches, Wi‑Fi, DNS, DHCP and VPNs
• Support Windows Server, Active Directory, Group Policy and file and print services
• Manage devices and deployments using RMM and PSA tools
• Coach and support 1st line engineers, and share what you know
• Write and maintain clear documentation and knowledge base articles
• Work with vendors and third parties on complex or ongoing issues
• Help out with small projects and migrations when needed

Connaissances

2nd line support

MSP experience

Microsoft 365 administration

Active Directory

Network fundamentals

Communication

Certs: MD-102, MS-102, AZ-104, Network

Outils

RMM

PSA tools

Description du poste

White Label IT in Farnborough is seeking a 2nd Line Support Engineer to join our busy MSP environment. You’ll escalate, diagnose, and resolve complex issues across Microsoft 365, Entra ID, VPNs and firewalls while supporting a variety of MSP partners and end users.

You’ll mentor 1st line engineers, document solutions, and collaborate with vendors on ongoing problems. This full-time, office-based role offers exposure to diverse IT environments and growth into higher-line engineering.