1st Line IT Helpdesk Engineer - Farnborough

Microbyte-Solutions-Ltd-1; Farnborough; On-site; GBP 21,000 - 28,000; Full time

Job summary

White Label IT in Farnborough is seeking a 1st Line Helpdesk Engineer to join a busy, office-based team. You’ll be the first point of contact for client end-users, handling queries by phone and email, and guiding users through common IT issues.

Day-to-day, you’ll diagnose, log and resolve IT problems, assist with Microsoft 365 and Google Workspace, create accounts, reset passwords, and collaborate with senior engineers on escalated tickets. Flexibility with hours may be required.

Qualifications

• Attitude-focused; willingness to learn fast and adapt.
• Experience with IT support basics is beneficial.
• Desirable certifications: ITF+, A+, MS900, AZ900.

Responsibilities

• Tackle incoming queries via phone and email.
• Log, diagnose, and resolve a wide range of IT issues.
• Help users with apps like Microsoft 365 and Google Workspace (G Suite).
• Set up new accounts, reset passwords, and configure devices.
• Work alongside senior engineers on escalated tickets.
• Escalate issues to third parties where needed.

Skills

Confident communicator

Desktop troubleshooting

Microsoft 365 / Office

Account setup & password reset

Networking basics

Certifications (ITF+, A+, MS900, AZ900

Job description

1st Line Helpdesk Engineer - White Label IT (Farnborough)

Bored of the same tickets every day? Flying through your queue but still waiting for someone to give you a real shot?

At White Label IT, we know that feeling and we’ve built the perfect place for you to prove yourself. We’re not your average MSP. We provide helpdesk support for multiple MSPs across the UK and abroad… think of us as the MSPs MSP!

You’re not stuck supporting one office or one set of systems. One minute you’re helping onboard a new user in Microsoft 365, the next you’re diving into a tricky network issue, and five minutes later you’re working with a senior engineer to crack a 2nd line problem.

This is where ambitious 1st line engineers thrive. If you love variety, love moving fast, and want a role that genuinely stretches you, this is the place to do it.

Why White Label?

• Global team with offices in the UK, Dubai, and the USA
• Fast-paced work across dozens of IT environments - no two days are the same
• Exposure to 2nd line tasks early on - learn faster, prove yourself quicker
• Real progression paths (including into our sister MSP, Microbyte)

The Role

Based in our Farnborough office, you’ll be the first point of contact for clients’ end-users. This is a full-time, office-based role, and because we support IT companies around the clock, you might need to be flexible with working hours.

Day-to-day, you’ll:

• Tackle incoming queries via phone and email
• Log, diagnose, and resolve a wide range of IT issues
• Help users with apps like 365 and G Suite
• Set up new accounts, reset passwords, and configure devices
• Work alongside senior engineers on escalated tickets
• Escalate issues to third parties where needed

What We’re Looking For

We’re not obsessed with years of experience, we’re looking for attitude. If you’re the type who wants to learn fast, get stuck in, and take on as much as you can, you’ll fit right in.

Skills that will help:

• Confident communicator with great customer service skills
• Experience troubleshooting desktops (big plus if you’ve dabbled in networking)
• Familiarity with Microsoft Office, PCs, laptops, and tablets
• ITF+, A+, MS900 or AZ900 certs = bonus points

If you’re ready to stop waiting for opportunity and start building the IT career you know you’re capable of, and let’s make it happen