Senior 2nd Line IT Engineer (Windows & Server)

Lloyd Recruitment - East Grinstead; Camberley; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Private Medical Healthcare

Private Dental Cover

Enhanced holiday entitlement

Company social events

Free parking

Job summary

Lloyd Recruitment Services is pleased to be working with a leading Managed Services Provider to recruit an experienced 2nd Line Engineer for the Camberley team. You will handle 2nd line support via telephone and remote tools, work within SLAs and attend client sites as required.

Key skills include Windows Server 2012/2019, Microsoft 365, networking (DNS, DHCP, VPNs), and strong communication. Salary up to £40k, private medical/dental, enhanced holiday, and social events are offered.

Qualifications

• Minimum of 3 years' experience in a similar role.
• Strong knowledge of Windows Server 2012/2016/2019 and Microsoft 365.
• Good networking knowledge: TCP/IP, DNS, VPNs, Wi‑Fi, switches/routers and firewalls.
• Knowledge of backup and security solutions.
• Excellent verbal and written communication skills.
• Ability to prioritise work, meet deadlines and manage multiple requests.
• Logical and methodical approach to problem-solving.

Responsibilities

• 2nd line support for Windows desktops, laptops, hardware and software
• Support Windows Server environments: Active Directory, DNS, DHCP, permissions and Group Policy
• Support Microsoft 365 (Exchange, Teams, OneDrive, SharePoint, Entra ID)
• Network and server troubleshooting
• Work on SLA-based support calls
• Write and update user and system documentation
• Remote project work via Helpdesk
• Attend client sites for tickets or project work
• Prioritise and escalate tickets as needed
• Collaborate with manufacturers/vendors to troubleshoot issues
• Maintain accurate ticket notes and customer communication
• Hold Full UK Driving Licence

Skills

Customer service

Communication

Problem solving

Prioritisation

Tools

Windows Server

Microsoft 365

Active Directory

DNS

DHCP

Group Policy

VPNs

Wi‑Fi

Firewalls

Backup solutions

Azure

VoIP

Job description

Lloyd Recruitment Services is pleased to be working with a leading Managed Services Provider to recruit an experienced 2nd Line Engineer for the Camberley team. You will handle 2nd line support via telephone and remote tools, work within SLAs and attend client sites as required.

Key skills include Windows Server 2012/2019, Microsoft 365, networking (DNS, DHCP, VPNs), and strong communication. Salary up to £40k, private medical/dental, enhanced holiday, and social events are offered.