Senior 24/7 Managed Services Engineer

Addition; Derry Hill; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Career progression opportunities

Collaborative culture

Mentorship and learning focus

Job summary

A technology service provider seeks a Senior Operations Engineer in Derry Hill, UK. This role involves being the senior escalation point for managed services, ensuring high-quality service delivery while mentoring engineers. Candidates should possess strong managed services experience and in-depth knowledge of ITIL processes. The position offers a salary of up to £50,000 plus a £9,300 shift allowance, with a strong focus on career development and exposure to a modern technology stack.

Qualifications

• Experience in managed services or 24/7 operational IT.
• Background in incident and change management.
• Hands-on expertise in infrastructure and networking.

Responsibilities

• Acting as the senior escalation point for technical challenges.
• Balancing incidents, changes, requests, and maintenance.
• Leading patching and monitoring activities for stability.

Skills

Managed services experience

Technical escalation expertise

ITIL processes knowledge

Infrastructure skills (Windows server, AD)

Networking knowledge (FortiNet, Cisco)

Virtualisation skills (VMware, Citrix)

Database experience (SQL server)

Confident communication

ITIL Foundation certification

UK security clearance eligibility

Job description

A technology service provider seeks a Senior Operations Engineer in Derry Hill, UK. This role involves being the senior escalation point for managed services, ensuring high-quality service delivery while mentoring engineers. Candidates should possess strong managed services experience and in-depth knowledge of ITIL processes. The position offers a salary of up to £50,000 plus a £9,300 shift allowance, with a strong focus on career development and exposure to a modern technology stack.