SEND Transformation Business Analyst

Tower Hamlets Homes Ltd; Greater London; On-site; GBP 55,000 - 90,000; Full time

Job summary

Tower Hamlets Council is seeking a Transformation Business Analyst to support the SEND Reform Programme, helping to shape an inclusive, sustainable, needs-led system. You will analyse data, map and redesign processes, develop business cases, and support service reviews, working with schools, health partners, families and commissioners to ensure decisions are evidence-based.

This role offers a central part in transforming services for children and young people with SEND, including opportunities

Qualifications

• Experience applying BA techniques to support service redesign.
• Strong analytical skills, including process mapping and operating model design.
• Experience interpreting and presenting complex information for decisions.
• Ability to engage and influence stakeholders at all levels.
• Experience identifying innovative solutions that improve services.
• Excellent written and verbal communication skills.
• Strong organisational skills and ability to meet timescales.
• Proficiency in MS Office (Excel, PowerPoint, Visio).

Responsibilities

• Analyse complex data and map and redesign processes.
• Develop business cases and support service reviews.
• Help design future operating models.
• Collaborate with schools, health partners, families, commissioners and senior leaders.

Skills

Business analysis techniques

Analytical skills

Stakeholder engagement

Communication skills

Process mapping

Operating model design

Financial modelling

Workshop facilitation

MS Office (Excel, PowerPoint, Visio)

Tools

Excel

PowerPoint

Visio

Job description

About The Role

Are you passionate about using data, insight and analysis to improve outcomes for children and young people with Special Educational Needs and Disabilities (SEND)?

Tower Hamlets is seeking a talented and motivated Transformation Business Analyst to support the delivery of our ambitious SEND Reform Programme. This is an exciting opportunity to help shape a more inclusive, sustainable and needs‑led SEND system by providing the analysis, evidence and insight needed to drive transformational change across education, health and social care.

Working as part of the SEND Transformation Team, you will analyse complex data, map and redesign processes, develop business cases, support service reviews and help design future operating models. You will work closely with schools, health partners, families, commissioners and senior leaders to identify opportunities for improvement and ensure decisions are informed by robust evidence and a clear understanding of need.

About you

We are looking for someone with strong analytical and problem‑solving skills, experience of business analysis and service redesign, and the ability to communicate complex information clearly to a wide range of stakeholders. You will be passionate about using data and insight to influence change and improve outcomes for children and families.

This is a unique opportunity to play a central role in one of the most significant transformation programmes in Tower Hamlets, helping to shape innovative approaches such as the Experts at Hand model and supporting the delivery of lasting improvements for children and young people with SEND.

Key Requirements

• Experience applying business analysis techniques to support service redesign, transformation and improvement programmes.
• Strong analytical skills, including process mapping, operating model design, financial modelling and business case development.
• Experience gathering, interpreting and presenting complex information to support decision-making.
• Ability to engage and influence stakeholders at all levels, facilitating workshops and building effective relationships.
• Experience identifying innovative and practical solutions that improve services and deliver value for money.
• Excellent written and verbal communication skills, with the ability to present complex issues clearly and persuasively.
• Strong organisational skills and the ability to deliver work to agreed timescales, budgets and outcomes.
• Proficiency in Microsoft Office, including Excel, PowerPoint and Visio.

About Tower Hamlets

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.