SEND Performance & Insight Officer

Hertfordshire; Hemel Hempstead; On-site; GBP 33,000 - 36,000; Full time

Job summary

Hertfordshire County Council in Hemel Hempstead is seeking a SEND SAS Performance and Monitoring Officer to lead performance data, BI reporting and service improvement. You will support strategic decision-making with dashboards and papers for senior leaders, coordinating planning and safeguarding governance where needed.

The role requires advanced Excel, strong analytical skills and experience turning complex data into actionable insight for a wide range of stakeholders. DBS check applies.

Qualifications

• Experience of analysing, interpreting and presenting complex performance information.
• Advanced Excel skills and confidence working with large datasets.
• Experience of producing dashboards, reports and management information for senior leaders.
• Experience of developing or improving systems and processes.
• Strong analytical, problem-solving and organisational skills.
• Excellent written and verbal communication skills.
• The ability to present complex information clearly and confidently to a range of audiences.
• Experience of building effective relationships with internal and external stakeholders.
• Experience of supporting senior managers and balancing multiple priorities.
• Excellent attention to detail and a proactive approach to continuous improvement.
• The ability to work independently whilst contributing positively to wider team objectives.

Responsibilities

• Leading the development and maintenance of SEND SAS performance dashboards, reporting systems and management information.
• Analysing complex performance, service and stakeholder data to identify trends, risks, opportunities and areas for improvement.
• Coordinating service performance monitoring arrangements, leadership meetings and strategic planning processes.
• Supporting delivery of the SEND SAS Strategic Plan and monitoring progress against service priorities and key performance indicators.
• Producing high-quality reports, briefing papers and presentations for senior leaders and stakeholders.
• Monitoring service resources, budgets, traded activity and financial performance.
• Supporting service improvement projects, transformation programmes and SEND reforms.
• Coordinating stakeholder engagement activities, events, workshops and service development initiatives.
• Providing high-level business support to the Head of SEND SAS and Leadership Team.

Skills

Advanced Excel

Data analysis

Dashboard reporting

Stakeholder engagement

Problem-solving

Organisational skills

Communication skills

Tools

Power BI

Job description

Hertfordshire County Council in Hemel Hempstead is seeking a SEND SAS Performance and Monitoring Officer to lead performance data, BI reporting and service improvement. You will support strategic decision-making with dashboards and papers for senior leaders, coordinating planning and safeguarding governance where needed.

The role requires advanced Excel, strong analytical skills and experience turning complex data into actionable insight for a wide range of stakeholders. DBS check applies.