SEND SAS Performance & Insight Officer

Hertfordshire; Hemel Hempstead; Remote; GBP 33,000 - 36,000; Full time

Job summary

Hertfordshire County Council's SEND Specialist Advice and Support Service (SEND SAS) seeks a Performance and Monitoring Officer to lead dashboards, BI reporting and performance improvements across a countywide SEND service in Apsley. You will coordinate, analyse and present performance data to support strategic decisions and drive outcomes for children and young people.

The role requires advanced Excel, BI experience and the ability to work with senior leaders; a UK driving licence is preferred

Qualifications

• Experience of analysing, interpreting and presenting complex performance information.
• Advanced Excel skills and confidence working with large datasets.
• Experience of producing dashboards, reports and management information for senior leaders.
• Experience of developing or improving systems and processes.
• Strong analytical, problem-solving and organisational skills.
• Excellent written and verbal communication skills.
• The ability to present complex information clearly and confidently to a range of audiences.
• Experience of building effective relationships with internal and external stakeholders.
• Experience of supporting senior managers and balancing multiple priorities.
• Excellent attention to detail and a proactive approach to continuous improvement.
• The ability to work independently whilst contributing positively to wider team objectives.
• Experience of budget monitoring and financial reporting.
• Experience of organising meetings, events, workshops or governance processes.
• Knowledge of SEND legislation, policy and current reform developments.

Responsibilities

• Leading the development and maintenance of SEND SAS performance dashboards, reporting systems and management information.
• Analysing complex performance, service and stakeholder data to identify trends, risks, opportunities and areas for improvement.
• Coordinating service performance monitoring arrangements, leadership meetings and strategic planning processes.
• Supporting delivery of the SEND SAS Strategic Plan and monitoring progress against service priorities and key performance indicators.
• Producing high-quality reports, briefing papers and presentations for senior leaders and stakeholders.
• Monitoring service resources, budgets, traded activity and financial performance.
• Supporting service improvement projects, transformation programmes and SEND reforms.
• Coordinating stakeholder engagement activities, events, workshops and service development initiatives.
• Providing high-level business support to the Head of SEND SAS and Leadership Team.
• UK Driving licence and access to a vehicle

Skills

Advanced Excel

Data analysis

Dashboards

Process improvement

Analytical thinking

Communication

Power BI

SEND knowledge

Project coordination

Budgeting

Event coordination

SEND legislation

Tools

Power BI

Job description

Hertfordshire County Council's SEND Specialist Advice and Support Service (SEND SAS) seeks a Performance and Monitoring Officer to lead dashboards, BI reporting and performance improvements across a countywide SEND service in Apsley. You will coordinate, analyse and present performance data to support strategic decisions and drive outcomes for children and young people.

The role requires advanced Excel, BI experience and the ability to work with senior leaders; a UK driving licence is preferred