SEND & Inclusion Complaints & Redaction Coordinator

We do social work; Liverpool City Region; On-site; GBP 30,000 - 40,000; Full time

Job summary

We Do Social Work in Liverpool is seeking a proactive SEND and Inclusion – Complaints and Redaction Support Coordinator to join our Children’s Services team. You will coordinate Stage 1 complaints and information requests, including FOI requests and SARs, and provide specialist redaction support.

The role requires excellent written communication, strong organisational skills, and the ability to handle sensitive information.

Qualifications

• Experience handling complaints, information requests or sensitive information.
• Knowledge of data protection legislation (UK GDPR / Data Protection Act 2018).
• Ability to review, interpret and analyse complex information and evidence.
• Excellent written and verbal communication, with professional correspondence.

Responsibilities

• Coordinate and support Stage 1 complaints and information requests.
• Gather and analyse evidence to prepare balanced responses.
• Monitor deadlines and ensure compliance with statutory timescales.
• Provide specialist redaction support for confidential information.
• Advise colleagues on redaction processes and best practice.
• Build effective relationships with managers and colleagues across Children’s Services.
• Identify improvements to processes and policies.

Skills

Written communication

Organisational skills

Data protection

Attention to detail

Independent working

Stakeholder engagement

Job description

We Do Social Work in Liverpool is seeking a proactive SEND and Inclusion – Complaints and Redaction Support Coordinator to join our Children’s Services team. You will coordinate Stage 1 complaints and information requests, including FOI requests and SARs, and provide specialist redaction support.

The role requires excellent written communication, strong organisational skills, and the ability to handle sensitive information.