Remote SEND & Inclusion Complaints & Redaction Specialist

LinsCare; Liverpool City Region; Remote; GBP 49,000 - 69,000; Part time

Job summary

LinsCare is seeking a SEND and Inclusion Complaints and Redaction Support Co-ordinator for a fully remote assignment within a local authority's Education and Children's Services function.

The role focuses on managing complaints, FOI/SAR requests and providing specialist redaction support for SEND and Inclusion documents, while ensuring UK GDPR compliance and maintaining high standards of confidentiality and service delivery.

Qualifications

• Experience of managing complaints within a local authority, education or public sector.
• Knowledge of SEND and Inclusion services and challenges.
• Experience dealing with FOI, Subject Access Requests and information disclosure.
• Practical experience of document redaction involving confidential data.
• Strong understanding of UK GDPR and the Data Protection Act 2018.
• Ability to interpret legislation and apply to complex cases.

Responsibilities

• Manage Stage 1 complaints and information requests from contact to resolution.
• Review evidence and prepare clear, impartial responses with recommendations.
• Ensure requests progress within statutory deadlines and timescales.
• Provide high-quality redaction services for SEND and Inclusion docs.
• Review and redact confidential information per GDPR and DPA 2018.
• Advise Council staff and partners on redaction practices.
• Identify trends and share organisational learning.
• Support policy and service improvements to reduce complaints.
• Monitor performance against KPIs and deadlines.
• Maintain professional communication with stakeholders.
• Support analysis of information requests and publication scheme.
• Provide wider support across Children's Services when possible.
• Maintain confidentiality and information security standards.

Skills

Complaints management

Information governance

Data protection

Document redaction

FOI handling

SAR handling

Stakeholder communications

Job description

LinsCare is seeking a SEND and Inclusion Complaints and Redaction Support Co-ordinator for a fully remote assignment within a local authority's Education and Children's Services function.

The role focuses on managing complaints, FOI/SAR requests and providing specialist redaction support for SEND and Inclusion documents, while ensuring UK GDPR compliance and maintaining high standards of confidentiality and service delivery.