SEND Complaints & Redaction Specialist (Hybrid)

Knowsley Borough Council; Knowsley; Híbrido; GBP 41.000 - 43.000; Jornada completa

Descripción de la vacante

Knowsley Metropolitan Borough Council is seeking a SEND Complaints and Redaction Support Officer to help deliver fair, responsive services to children, young people and families. You will manage complaints, FOI requests, Subject Access Requests and information disclosures, ensuring timely, accurate responses.

The role offers hybrid working, a permanent contract, and a 36-hour week. You will work with partners and senior leaders to drive service improvement while maintaining high standards of

Responsabilidades

• Manage SEND complaints, Freedom of Information requests, Subject Access Requests and information disclosures.
• Ensure timely, accurate responses and drive service improvement through analysis and learning.

Descripción del empleo

Knowsley Metropolitan Borough Council is seeking a SEND Complaints and Redaction Support Officer to help deliver fair, responsive services to children, young people and families. You will manage complaints, FOI requests, Subject Access Requests and information disclosures, ensuring timely, accurate responses.

The role offers hybrid working, a permanent contract, and a 36-hour week. You will work with partners and senior leaders to drive service improvement while maintaining high standards of