Security Workplace Experience Host

SAMSIC Groupe; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Samsic UK is seeking a Security Workplace Experience Host in London. This hybrid role sits at the frontline of our client's premium office, delivering a welcoming reception and broader workplace support.

You will manage visitor access, mail, and internal communications, while coordinating with the wider team to ensure a smooth, safe, and well-organised site. Ideal candidates will have front-of-house experience in high-traffic environments, strong communication skills, and comfort using Mac,

Qualifications

• Front-of-house/reception experience in high-visitor-volume environments
• Proficient with Apple Mac, Slack and email
• Excellent communication, organisation and customer-service skills
• Flexible and proactive, able to manage varied workplace tasks alongside reception duties
• Eligible to work in the UK
• First Aid/EFAW and Fire Marshal training or willingness to train

Responsibilities

• Deliver a warm, professional front-of-house service and greet visitors
• Operate a full switchboard, answer and transfer calls
• Manage daily visitor lists and issue/reconcile passes (circa 60 per day)
• Coordinate with hosts and building reception for guest access
• Handle mail, deliveries and stock checks; light workplace housekeeping
• Use Slack and email for internal communications and notification management
• Maintain visitor and pass records; circulate pass lists as required
• Report defects to building reception and assist with ad hoc admin tasks
• Act as Fire Marshal and respond to incidents per training; follow food hygiene for food-handling duties

Skills

Reception

Front-of-house

Concierge

IT literacy (Mac, Slack, email)

Communication

Organization

Customer service

Flexible/workload management

Tools

Apple Mac

Slack

Job description

Security Workplace Experience Host at Samsic UK

Role Purpose

The Workplace Experience Host is the first point of contact at our client premium London office, delivering a warm, professional and highly organised front-of-house service. This is a hybrid role combining concierge-style reception with broader workplace support – including visitor and pass management, mail and deliveries, internal communications and light workplace administration. The role suits someone who takes pride in first impressions, thrives on variety and is comfortable being the go-to person for everything happening at reception.

Key Responsibilities

Hours of Work

• 45 hours per week, Monday to Friday, inclusive of a 1-hour lunch break each day.

Reception, Visitor & Access Management

• Deliver an active meet-and-greet and concierge-standard welcome to all visitors, clients and colleagues.
• Operate a full switchboard function, answering, transferring and triaging calls.
• Manage the daily visitor list and issue, track and reconcile limited-access guest passes (circa 60 per day).
• Cross-check visitors, including international and VIP guests, against the global permanent-pass list (approx. 650 names).
• Notify hosts of guest arrivals via Slack and liaise with building reception to confirm guests can be sent up.
• Manage the guest-pass drop box and handle lost or forgotten pass queries.

Mail, Deliveries & Workplace Support

• Collect and check deliveries from the main building reception and post room.
• Receive, unpack and distribute scheduled food and perishables deliveries (Mondays and Wednesdays), including weekly stock checks.
• Flat-pack delivery boxes and place by the service lift for collection.
• Carry out light workplace housekeeping and kitchen stock monitoring.

Communication, Administration & Reporting

• Use Slack to communicate internally and email to manage other communications and notifications.
• Maintain accurate visitor and pass records and circulate pass lists as required.
• Report building and workplace defects promptly to main/building reception.
• Support wider ad hoc administrative tasks as directed by the client and Samsic management.

Health, Safety & Emergency Response

• Act as a trained Fire Marshal, supporting the weekly fire alarm test and six-monthly fire drills.
• Respond to workplace incidents in line with First Aid / EFAW training.
• Follow food hygiene procedures for all food-handling duties, including weekly perishables checks.
• Escalate incidents, hazards or emergencies in line with site procedures.

Person Specification

• Previous experience in a front-of-house, reception or concierge role, ideally in a high-visitor-volume, hospitality or corporate workplace setting.
• Confident, professional telephone manner with switchboard experience.
• IT-competent, with confidence using Apple Mac, Slack and email.
• Excellent communication, organisation and customer-service skills.
• Flexible and proactive, comfortable managing varied workplace-support tasks alongside reception duties.
• Eligible to work in the UK.
• First Aid / EFAW certification (or willingness to train).
• Fire Marshal / Fire Warden training (or willingness to train).
• Food hygiene certificate (or willingness to train).
• Experience with visitor management or access-control systems