Front-of-House Experience Host – Hybrid Reception & Support

SAMSIC Groupe; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Samsic UK is seeking a Security Workplace Experience Host in London. This hybrid role sits at the frontline of our client's premium office, delivering a welcoming reception and broader workplace support.

You will manage visitor access, mail, and internal communications, while coordinating with the wider team to ensure a smooth, safe, and well-organised site. Ideal candidates will have front-of-house experience in high-traffic environments, strong communication skills, and comfort using Mac,

Qualifications

• Front-of-house/reception experience in high-visitor-volume environments
• Proficient with Apple Mac, Slack and email
• Excellent communication, organisation and customer-service skills
• Flexible and proactive, able to manage varied workplace tasks alongside reception duties
• Eligible to work in the UK
• First Aid/EFAW and Fire Marshal training or willingness to train

Responsibilities

• Deliver a warm, professional front-of-house service and greet visitors
• Operate a full switchboard, answer and transfer calls
• Manage daily visitor lists and issue/reconcile passes (circa 60 per day)
• Coordinate with hosts and building reception for guest access
• Handle mail, deliveries and stock checks; light workplace housekeeping
• Use Slack and email for internal communications and notification management
• Maintain visitor and pass records; circulate pass lists as required
• Report defects to building reception and assist with ad hoc admin tasks
• Act as Fire Marshal and respond to incidents per training; follow food hygiene for food-handling duties

Skills

Reception

Front-of-house

Concierge

IT literacy (Mac, Slack, email)

Communication

Organization

Customer service

Flexible/workload management

Tools

Apple Mac

Slack

Job description

Samsic UK is seeking a Security Workplace Experience Host in London. This hybrid role sits at the frontline of our client's premium office, delivering a welcoming reception and broader workplace support.

You will manage visitor access, mail, and internal communications, while coordinating with the wider team to ensure a smooth, safe, and well-organised site. Ideal candidates will have front-of-house experience in high-traffic environments, strong communication skills, and comfort using Mac,