Security Vetting Case Associate — Hybrid Glasgow

Brook Street; Glasgow; Hybrid; GBP 18,000 - 20,000; Full time

Benefits offered by this job

Armed Forces Covenant support

Guaranteed interview with PSR Sourcer

Job summary

Brook Street in Glasgow is hiring Case Assistants to support security vetting applications. The role includes identity verification, information checks, and handling sensitive data with care. A full training programme is provided, and you will work a hybrid pattern after the initial training period.

Salary starts at £12.86 per hour, rising to £14.74 after week 12, with 3 days in the office and 2 days from home. SC clearance is required and costs are covered during the process.

Qualifications

• Excellent attention to detail and a quality-first mindset.
• Strong IT skills including Microsoft Office.
• Clear verbal and written communication, professional approach.

Responsibilities

• Carry out full reviews of vetting applications, including identity verification and information checks.
• Respond to enquiries and obtain additional information from vetting subjects, sponsors, and stakeholders via email and telephone.
• Handle sensitive customer information securely and confidentially at all times.
• Deliver a high-quality, customer-focused service while learning and applying the end-to-end vetting process.
• Support colleagues and applications through appropriate actions and interventions.
• Move between administrative duties as required to meet business needs.
• Make impartial, well-reasoned decisions in line with process requirements.
• Work at pace to meet targets without compromising quality.

Skills

Attention to detail

IT skills

Microsoft Office

Communication (verbal & written)

Customer service

Team player

Tools

Bespoke IT systems

Job description

Brook Street in Glasgow is hiring Case Assistants to support security vetting applications. The role includes identity verification, information checks, and handling sensitive data with care. A full training programme is provided, and you will work a hybrid pattern after the initial training period.

Salary starts at £12.86 per hour, rising to £14.74 after week 12, with 3 days in the office and 2 days from home. SC clearance is required and costs are covered during the process.