Security Team Lead: Shift Oversight & Incident Response

Falck; Tees Valley; On-site; GBP 22,000 - 32,000; Full time

Job summary

Falck in the Northeast England region seeks a Supervisory Security Officer to oversee rostering and site security operations. You will manage rosters 24/7, coordinate shift swaps, support gatehouse duties, and ensure accurate payroll data and KPI reporting across multiple sites.

Responsibilities include handovers, mobile patrols, incident investigations, and maintaining a professional security presence. A frontline SIA licence and driving licence are required; supervision experience is desirable.

Qualifications

• Valid Clean Driving Licence.
• Valid frontline SIA Licence.
• Competent IT hardware and software use (Word, Excel, PowerPoint, Outlook).
• Ability to prioritise conflicting business demands.
• Good customer interface skills and commercial awareness.
• Integrity and ability to maintain confidentiality.
• Excellent organisational skills.
• Good communication – oral/written.
• Good team working skills.
• IT and customer service interface skills essential.
• Previously supervisory experience desirable.

Responsibilities

• Managing all immediate rostering issues 24/7 such as sickness, covering shortfalls and dealing with guard’s requests for shift swaps changes etc.
• Support with Time Gate & Payroll changes and rota loading.
• Ensuring the rota and changes sheet are correct for pay data to be processed
• Collecting Gatehouse KPI’s and uploading them to the spreadsheet for monthly reports.
• Working as part of a team to provide Conflict Resolution assistance at client premises where there is a potential for conflict.
• Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern are passed on for the purposes of service and incident management continuity.
• Auditing Security Guards and gatehouses to ensure professional standards are maintained.
• Presenting a smart, alert, visible and commanding security presence always, at the premises of our clients.
• Making sure gatehouses are stocked with the relevant paperwork, cleaning products and equipment.
• Ensuring the safety and security of our client’s buildings and assets by carrying out all duties in adherence with the Site Assignment Instructions.
• Supervising a shift of security guards across all the Northeast Sites.
• Provide mobile security patrolling capability to be used at certain locations.
• Provide short term security cover at security operations in emergencies.
• Working closely with Site Protection Officers to provide security and road closures at major incidents on site.
• Assist in the investigation of Security Incidents.

Skills

Valid Clean Driving Licence

Frontline SIA Licence

IT literacy

Prioritisation skills

Customer interface

Integrity & confidentiality

Organisational skills

Communication skills

Teamwork

Supervisory experience (desirable)

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Job description

Falck in the Northeast England region seeks a Supervisory Security Officer to oversee rostering and site security operations. You will manage rosters 24/7, coordinate shift swaps, support gatehouse duties, and ensure accurate payroll data and KPI reporting across multiple sites.

Responsibilities include handovers, mobile patrols, incident investigations, and maintaining a professional security presence. A frontline SIA licence and driving licence are required; supervision experience is desirable.