Security Systems Service Engineer – CCTV & Access Control

OCS; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

OCS UK & Ireland is seeking a Security Systems Service Engineer to maintain and enhance client relationships across Public, Private, Construction, Retail and Sports venues. You will service Intruder Alarm, CCTV, Access Control, and related systems with occasional remedial work and small projects.

The role involves regular site visits and collaboration with the Local Service Manager to meet client SLAs and KPI targets while upholding professional standards and safety protocols.

Qualifications

• Three to five years' experience in a similar role.
• Experience with Enterprise solutions including Dahlmeier, Lenel, Synectics, Salto, Gallagher preferred, though not essential.
• Candidates learning aptitude to be invested in training.

Responsibilities

• Managing all relevant documentation
• Ensuring customer expectations are consistently met
• Managing workload effectively
• Quality Management
• Achieving company KPIs for attendance in line with client SLAs
• Collaboration and teamwork
• Problem-solving
• Delivering exceptional customer service
• Maintaining a professional appearance and demeanour to foster the Company's positive image
• Leading by example by adhering to all company rules and regulations
• Ensuring timely completion of all required Company documentation, including Time Sheets, Expense Claims, and Site Reports
• Observing and following company health and safety protocols to contribute to a safe working environment

Skills

Customer service

Team collaboration

Problem solving

Communication

Education

CSCS Card

ECS Card

IPAF

PASMA

First Aid

SSSTS

Manufacturer Training

Job description

OCS UK & Ireland is seeking a Security Systems Service Engineer to maintain and enhance client relationships across Public, Private, Construction, Retail and Sports venues. You will service Intruder Alarm, CCTV, Access Control, and related systems with occasional remedial work and small projects.

The role involves regular site visits and collaboration with the Local Service Manager to meet client SLAs and KPI targets while upholding professional standards and safety protocols.