Security Systems Engineer: CCTV & Access Control

OCS; Ipswich; Hybrid; GBP 42,000 - 52,000; Full time

Job summary

OCS UK & Ireland is seeking a Security Systems Engineer in Ipswich to maintain and enhance client relationships across Public, Private, Construction, Retail and Sports venues. You will mainly service Intruder Alarm, CCTV and Access Control systems, with some work on Panic/ Affray Alarms, Nurse Call and EVCS, and small remedial works.

The role requires regular site visits, a customer-centric approach, and collaboration with colleagues and trades.

Qualifications

• Three to five years' experience in a similar role.
• Experience with enterprise security solutions preferred.
• Ability to learn and train on new systems.

Responsibilities

• Managing all relevant documentation
• Ensuring customer expectations are consistently met
• Managing workload effectively
• Quality Management
• Achieving company KPIs for attendance in line with client SLAs
• Collaboration and teamwork
• Problem-solving
• Delivering exceptional customer service
• Maintaining a professional appearance and demeanour at all times, in line with client and company expectations, to foster the Company's positive image
• Leading by example by adhering to all company rules and regulations, complying with site regulations, and safeguarding Company assets
• Ensuring timely completion of all required Company documentation, including Time Sheets, Expense Claims, and Site Reports, in accordance with established guidelines
• Observing and following company health and safety protocols to contribute to a safe working environment

Skills

Customer service

Team collaboration

Problem-solving

Communication

Tools

Dahlmeier

Lenel

Synectics

Salto

Gallagher

Job description

OCS UK & Ireland is seeking a Security Systems Engineer in Ipswich to maintain and enhance client relationships across Public, Private, Construction, Retail and Sports venues. You will mainly service Intruder Alarm, CCTV and Access Control systems, with some work on Panic/ Affray Alarms, Nurse Call and EVCS, and small remedial works.

The role requires regular site visits, a customer-centric approach, and collaboration with colleagues and trades.