Security Systems Service Engineer

ZipRecruiter; East Hagbourne; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a leading company in the security industry as a Service Engineer, where you will service advanced security systems like Intruder Alarms and CCTV. This role offers competitive pay, opportunities for growth, and a supportive team environment that values your contribution. You are expected to provide excellent customer service while ensuring compliance with industry standards, backed by strong technical expertise and relevant qualifications.

Benefits

Competitive base salary

Overtime opportunities

Generous callout payments

Travel Time compensation

Commission scheme

Pension matching up to 7%

25 days holiday plus bank holidays

Company vehicle and tools provided

Health & Safety programs

Staff referral scheme

Qualifications

• Experience in the Security industry required.
• Valid driving license necessary.
• Relevant industry qualifications and customer-facing experience are essential.

Responsibilities

• Service Security Systems, including Intruder Alarms and CCTV.
• Deliver outstanding customer service and manage time efficiently.
• Complete reports and handover certificates accurately.

Skills

Customer service

Technical expertise

Education

18th Edition

NVQ

City and Guilds

BTEC

Job description

Job Description

Service Engineer – Security Systems

Why Work for CDS? We provide the ideal platform for you to advance your career with CDS, offering a variety of growth opportunities. In addition to excellent career progression, you will receive:

• Competitive base salary with significant additional earning potential
• Overtime opportunities
• Generous callout payments
• Travel Time compensation
• Engineering Commission scheme
• Sales referral incentive scheme
• Pension matching up to 7%
• 25 days holiday plus bank holidays
• Company vehicle, uniform, all PPE, tools, and ongoing training provided
• Industry-leading Health & Safety and employee assistance programs
• A team with an average of 20 years of service
• The chance to become a valued member of our Winning Team
• Staff referral scheme with rewards up to £2,000
• Recognition and rewards programs

About Johnson Controls – A global market leader in engineering and integrated solutions, renowned for our cutting-edge technology in the Fire & Security sector. We proudly represent a portfolio of trusted fire & security brands, including Tyco, ADT, WOT, Esotec, and more. Join our CDS brand, where we are passionate about creating a positive impact on lives worldwide. We achieve this by collaborating to provide advanced security solutions, protecting people and the environment, giving back to communities, and innovating to meet today’s challenges.

As part of a high-performing team, you will be at the forefront of revolutionary solutions that safeguard homes and businesses. We are constantly evolving to stay ahead of our competitors, and we need individuals who share our vision and desire to contribute to making the world a safer place.

What You Will Do

As a Service Engineer, you will service Security Systems, including Intruder Alarms, CCTV, and Access Control Systems. You will use your customer service skills and technical expertise to ensure installations meet industry standards.

How You Will Do It

• Deliver outstanding Customer Service that exceeds expectations and builds effective relationships with clients
• Safely and responsibly install devices, minimizing risks
• Manage your time efficiently, prioritizing jobs
• Complete reports, handover certificates, and checklists accurately and promptly

What We Look For

Essential:

• Experience in the Security industry
• Valid driving license
• Ability to lift and climb ladders
• Previous experience in a customer-facing role
• Relevant industry qualifications (e.g., 18th Edition, NVQ, City and Guilds, BTEC)