Security Support Officer

Mitie; United Kingdom; Remote; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Regular overtime opportunities

Full training and uniform

Upskilling opportunities

Career progression within Mitie Secure

Employee benefits and wellbeing

Supportive and inclusive environment

Flexible benefits scheme

Job summary

Mitie Security is seeking a professional Security Support Officer to provide cover across multiple client sites in a flexible, full-time role. You will patrol, monitor CCTV, manage access control and welcome staff and contractors.

This position requires a valid SIA licence, a can-do attitude, strong communication, and willingness to travel between sites; full training and uniform provided.

Qualifications

• Valid SIA Security Guarding or Door Supervisor licence.
• Flexible and reliable approach to work.
• Strong communication and customer service skills.
• Ability to remain calm and professional under pressure.
• Good observational and problem-solving skills.
• Basic IT skills for emails, reports and security systems.
• Willingness to travel between different sites.
• Professional and customer-focused attitude.

Responsibilities

• Provide security cover across corporate, retail and industrial sites.
• Carry out internal and external patrols.
• Monitor CCTV in line with company and legal requirements.
• Manage access control and check identification.
• Welcome staff, visitors and contractors professionally.
• Respond promptly to alarms, emergencies and security incidents.
• Complete clear and accurate incident and shift reports.
• Escalate concerns to supervisors, clients or emergency services.
• Lock and unlock buildings and ensure premises are secure.
• Undertake key-holding and alarm-response duties when required.
• Report hazards and support health and safety procedures.
• Conduct bag searches and vehicle checks where applicable.
• Assist with conflict resolution and crowd management.
• Act as a visible deterrent to theft, antisocial behaviour and security breaches.
• Support reception and front-of-house duties when required.
• Work independently and as part of a wider security team.
• Represent Mitie and our clients to a high professional standard.

Skills

SIA Licence

Customer service

Patrolling

Observation

Communication

IT skills

Tools

CCTV

Access control systems

Job description

Locations: Atherstone, Nuneaton, Hinckley, Tamworth and Ashby-de-la-ZouchContract: Full-time, permanentShifts: Flexible days, nights and weekends

Mitie Security is looking for a professional, reliable and flexible Security Support Officer to provide cover across several client sites.

This is a multi-site position suitable for someone who enjoys variety, can adapt to different working environments and takes pride in delivering excellent security and customer service.

Your Responsibilities

You will:

• Provide security cover across corporate, retail and industrial sites
• Carry out internal and external patrols
• Monitor CCTV in line with company and legal requirements
• Manage access control and check identification
• Welcome staff, visitors and contractors professionally
• Respond promptly to alarms, emergencies and security incidents
• Complete clear and accurate incident and shift reports
• Escalate concerns to supervisors, clients or emergency services
• Lock and unlock buildings and ensure premises are secure
• Undertake key-holding and alarm-response duties when required
• Report hazards and support health and safety procedures
• Conduct bag searches and vehicle checks where applicable
• Assist with conflict resolution and crowd management
• Act as a visible deterrent to theft, antisocial behaviour and security breaches
• Support reception and front-of-house duties when required
• Work independently and as part of a wider security team
• Represent Mitie and our clients to a high professional standard

What We Are Looking For

You will need:

• A valid SIA Security Guarding or Door Supervisor licence
• A flexible and reliable approach to work
• Strong communication and customer service skills
• The ability to remain calm and professional under pressure
• Good observational and problem-solving skills
• Basic IT skills for emails, reports and security systems
• Willingness to travel between different sites
• A professional and customer-focused attitude

A full UK driving licence and access to a vehicle are strongly preferred due to the multi-site nature of the role.

We offer:

• Competitive pay and regular overtime opportunities
• A varied role across different sites and industries
• Full training and uniform
• Ongoing development and upskilling opportunities
• Career progression within Mitie Security
• Employee benefits and wellbeing support
• A supportive and inclusive working environment
• Access to our market-leading flexible benefits scheme

Ideal Candidate

You will be:

• Adaptable and comfortable working at different locations
• Reliable, punctual and well organised
• Professional and well presented
• Confident when dealing with members of the public
• Proactive and responsible
• Committed to delivering a high standard of service

Mitie is an equal opportunities employer and welcomes applications from all backgrounds.