Security Support Officer

Mitie Cleaning & Hygiene Services; Atherstone; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive pay

Flexible shift patterns

Full training and uniform

Career development

Job summary

Mitie Security is seeking a professional Security Support Officer to provide cover across a range of client sites in the UK. This full-time, permanent role offers flexibility with day, night and weekend shifts across multiple locations including Atherstone and surrounding areas.

You will carry out patrols, monitor CCTV, manage access control, report incidents and support health and safety procedures while delivering excellent customer service. A valid SIA licence is essential.

Qualifications

• Valid SIA licence required (Security Guarding or Door Supervisor).
• Flexible and reliable with strong customer service orientation.
• Willingness to travel between sites and work across multiple locations.

Responsibilities

• Provide security cover across corporate, retail and industrial sites.
• Carry out internal and external patrols and monitor CCTV.
• Manage access control and check identification.
• Welcome staff, visitors and contractors professionally.
• Respond to alarms, emergencies and security incidents promptly.
• Complete incident and shift reports accurately.
• Escalate concerns to supervisors or clients when needed.

Skills

Communication skills

Customer service

Calm under pressure

Observation skills

Problem solving

IT literacy

Willingness to travel

Professional appearance

Education

SIA Security Guarding/Door Supervisor licence

Tools

Security systems

Job description

Better places, thriving communities.

Security Support Officer

Locations: Atherstone, Nuneaton, Hinckley, Tamworth and Ashby-de-la-Zouch

Contract: Full-time, permanent

Shifts: Flexible days, nights and weekends

Join Mitie Security

Mitie Security is looking for a professional, reliable and flexible Security Support Officer to provide cover across several client sites.

This is a multi‑site position suitable for someone who enjoys variety, can adapt to different working environments and takes pride in delivering excellent security and customer service.

Your Responsibilities

• Provide security cover across corporate, retail and industrial sites
• Carry out internal and external patrols
• Monitor CCTV in line with company and legal requirements
• Manage access control and check identification
• Welcome staff, visitors and contractors professionally
• Respond promptly to alarms, emergencies and security incidents
• Complete clear and accurate incident and shift reports
• Escalate concerns to supervisors, clients or emergency services
• Lock and unlock buildings and ensure premises are secure
• Undertake key‑holding and alarm‑response duties when required
• Report hazards and support health and safety procedures
• Conduct bag searches and vehicle checks where applicable
• Assist with conflict resolution and crowd management
• Act as a visible deterrent to theft, antisocial behaviour and security breaches
• Support reception and front‑of‑house duties when required
• Work independently and as part of a wider security team
• Represent Mitie and our clients to a high professional standard

What We Are Looking For

• A valid SIA Security Guarding or Door Supervisor licence
• A flexible and reliable approach to work
• Strong communication and customer service skills
• The ability to remain calm and professional under pressure
• Good observational and problem‑solving skills
• Basic IT skills for emails, reports and security systems
• Willingness to travel between different sites
• A professional and customer‑focused attitude

A full UK driving licence and access to a vehicle are strongly preferred due to the multi‑site nature of the role.

Why Join Mitie?

We Offer

• Competitive pay and regular overtime opportunities
• Flexible shift patterns
• A varied role across different sites and industries
• Full training and uniform
• Ongoing development and upskilling opportunities
• Career progression within Mitie Security
• Employee benefits and wellbeing support
• A supportive and inclusive working environment
• Access to our market‑leading flexible benefits scheme
• Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.
• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
• Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
• We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Ideal Candidate

You Will Be

• Adaptable and comfortable working at different locations
• Reliable, punctual and well organised
• Professional and well presented
• Confident when dealing with members of the public
• Proactive and responsible
• Committed to delivering a high standard of service

Mitie is an equal opportunities employer and welcomes applications from all backgrounds.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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