Security Supervisor

Staffline; Reading; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Life assurance

Healthcare

Job summary

G4S is seeking a Security Supervisor to join a high-profile site in the Reading area, operating from the Physical Security Operations Centre. You will lead PSOC operators, ensure 24/7 security coverage across NESO sites and manage incident response with clear escalation and command and control.

The ideal candidate has an SIA CCTV Licence, SC clearance, a Full UK driving licence, and at least four years in an ARC or control room setting with two years in a supervisory role.

Qualifications

• GCSEs at grade C/4 or above including Mathematics and English.
• SIA CCTV Licence maintained throughout employment.
• SC Clearance current and transferable.
• CEFR level C2 English proficiency.
• 4+ years in ARC/security control room environment.
• 2+ years in supervisory role within ARC or control room.
• Experience leading operational teams and incident command.
• Experience triaging incidents and directing emergency response.
• Experience with incident management processes.

Responsibilities

• Lead and supervise PSOC Operators during assigned shifts.
• Ensure 24/7 PSOC services across NESO sites.
• Act as escalation point for complex incidents and operational issues.
• Coordinate response to security incidents and emergencies.
• Provide command and control oversight during critical events.
• Ensure Operators adhere to incident management procedures and escalation processes.
• Monitor service performance and maintain high standards of delivery.
• Log and track security and non-security infrastructure faults.
• Analyze performance to identify trends and support improvements.
• Promote teamwork and develop Operators; uphold NESO values.

Skills

Leadership

People management

Analytical skills

Decision making under pressure

Incident management

MS Office

English proficiency

Education

GCSEs (Maths & English)

Tools

Synergy CCTV system

Gallagher access control

Job description

We have a great opportunity to join G4S as a

Security Supervisor, working on a high-profile security site in the

Reading Area, working in their Physical Security Operations Centre!

Contract Information:

Pay Rate: £18.35 per hour

Shift Pattern - 4 on 4 off, days & nights

SIA Licences: Door Supervisor or Security Guarding

Security Clearance Required: SC Clearance

You will need to undergo Enhanced Background Checks prior to commencement of the role and be eligible to pass National Security Vetting (SC Clearance) which includes minimum 5 years residency in the UK.

You must have a Full UK Driving licence, which is a requirement to get to the site.

Your Time at Work

As a Security Supervisor your duties include:

• - Lead and supervise PSOC Operators during assigned shifts.
• - Ensure the effective delivery of 24/7 PSOC services across multiple NESO sites.
• - Act as the primary escalation point for complex incidents and operational issues.
• - Manage and coordinate the response to security incidents and emergency situations.
• - Provide command and control oversight during critical events.
• - Ensure Operators follow incident management procedures and escalation processes.
• - Monitor service performance and ensure high standards of operational delivery.
• - Log, track, and elevate security infrastructure and non-security infrastructure faults.
• - Analyse performance to identify trends and generate meaningful insights to support continuous improvement activities.
• - Promote effective team working, coaching, and development of Operators.
• - Uphold and adhere to NESO values.

Our Perfect Worker

What we're looking for:

• - Minimum of 3 GCSEs at Grade C/4 or above (or equivalent), including Mathematics and English.
• - Valid SIA CCTV Licence maintained throughout employment.
• - National Security Vetting (SC Clearance) in date and capable of being transferred.
• - Fluent spoken and written English to CEFR C2 level or equivalent.
• - Minimum 4 years' experience working within an Alarm Receiving Centre (ARC), Security Control Room, or equivalent environment.
• - Minimum 2 years' experience in a supervisory role within an ARC or security control room environment.
• - Demonstrable experience leading and managing operational teams.
• - Experience triaging incidents and directing emergency response activities.
• - Experience managing incident command and control processes.
• - Experience with maintenance activities and security system faults.
• - Experience producing reports and analysing operational data.
• - Experience operating the Synergy CCTV and video management system (preferred, not essential).
• - Experience using the Gallagher access control system (preferred, not essential).
• - Strong leadership and people management skills.
• - Excellent incident assessment and decision-making capability.
• - Ability to remain calm and effective during high-pressure situations.
• - Strong analytical and problem-solving skills.
• - Proficiency in Microsoft Office applications and standard IT systems.

Key Information and Benefits

• - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
• - Life assurance benefit
• - Contributory healthcare scheme
• - Refer a friend scheme
• - Free uniform provided

Job Ref:

1G4S (G708)

About Staffline

Staffline are working in Partnership with G4S, providing a recruitment solution for security roles.

G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today

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