Security Supervisor

Madigangill Ltd; Hastings; On-site; GBP 19,000 - 20,000; Full time

Job summary

Madigangill Ltd in Hastings is seeking a Security Supervisor to lead day-to-day operations at a busy shopping centre. You will supervise the security team, organise rotas, and respond to incidents while delivering a professional, welcoming service to shoppers and retailers.

The role requires valid SIA Door Supervisor and SIA CCTV Public Space Surveillance licences, with proven experience in supervising staff, scheduling, and incident management.

Qualifications

• Valid SIA Door Supervisor licence and SIA CCTV Public Space Surveillance licence are mandatory.
• Experience supervising staff and organising rotas, shift cover or duty schedules.
• Strong communication and customer service skills, with ability to build client/retailer relationships.
• Good written reporting and administration skills, including using email, spreadsheets and scheduling systems.

Responsibilities

• Lead the day to day security operation within a busy shopping centre in Hastings.
• Supervise the security team, organise staff schedules and respond to incidents while providing a professional, welcoming service to shoppers, retailers and the client.
• Prepare and maintain security rotas, ensuring staffing levels and cover for shifts, breaks, annual leave and absence.
• Deliver shift briefings and handovers; ensure officers understand priorities, risks and outstanding incidents.
• Co-ordinate with control room, centre management and emergency services as required; ensure accurate incident reports and logs.

Skills

SIA Licence

Staff supervision

Incident management

Communication skills

Reporting & admin

Rotas & scheduling

Customer service

Tools

Scheduling systems

Spreadsheets

Email

Job description

Shopping centre in Hastings

Hours 45 hours per week

Pay £14.00 to £14.50 per hour

Reports to Site Managamnet

Role purpose

Lead the day to day security operation within a busy shopping centre in Hastings. Supervise the security team, organise staff schedules and respond to incidents while providing a professional, welcoming service to shoppers, retailers and the client.

Team supervision and scheduling

• Prepare and maintain security rotas, ensuring agreed staffing levels and suitable cover for shifts, breaks, annual leave and absence.
• Allocate duties and patrol areas, monitor attendance and timekeeping, and expedite staffing shortages promptly.
• Deliver shift briefings and thorough handovers so officers understand priorities, risks and outstanding incidents.
• Coach officers, support site inductions and identify training needs. Monitor uniform, conduct and service standards.
• Maintain accurate attendance and hours records for management review and payroll processing.

Security operations and incidents

• Supervise patrols, access control, opening and closing checks, and the use of security equipment in line with site assignment instructions.
• Take the lead during security incidents, including theft, antisocial behaviour, conflict, missing persons and suspicious activity.
• Assess risks, direct officers and use calm communication and de-escalation to protect shoppers, retailers and colleagues.
• Coordinate with the control room, centre management and emergency services as required, following site escalation procedures.
• Ensure incident reports, logs and handovers are accurate and completed promptly; preserve relevant evidence through approved procedures.

Client and retailer liaison

• Act as a professional point of contact for the client, centre management, shop managers and retail staff.
• Maintain regular contact with shops to understand security concerns, share relevant updates and follow up incidents.
• Handle complaints and service queries professionally, escalating concerns and keeping the appropriate people informed.
• Attend operational meetings when required and provide updates on incidents, staffing, performance and improvement actions.
• Support a visible, approachable security presence and deliver courteous assistance to shoppers and visitors.

Safety and operational standards

• Support emergency responses and evacuations in line with site procedures, training and assigned responsibilities.
• Identify and report hazards, security weaknesses, damaged equipment and maintenance issues, following up outstanding actions.
• Complete checks of radios, body cameras and other issued equipment, and ensure faults are reported.
• Handle CCTV footage, incident records and personal information securely in line with company and site procedures.

Essential requirements

• Valid SIA Door Supervisor licence and valid SIA CCTV Public Space Surveillance licence. Both licences are mandatory.
• Previous security experience within a shopping centre, retail or another busy public-facing environment.
• Experience supervising staff and organising rotas, shift cover or duty schedules.
• Confidence managing incidents, making sound decisions and remaining calm under pressure.
• Strong communication and customer service skills, with the ability to build effective client and retailer relationships.
• Good written reporting and administration skills, including using email, spreadsheets and scheduling systems.
• Ability to work the agreed centre rota, including weekends and bank holidays where scheduled.

Desirable experience

• Previous shopping centre security supervision and experience working with CCTV systems.
• Current first aid and fire marshal training, and experience supporting emergency responses.

The postholder will also carry out reasonable duties consistent with the role, their training and competence.