Security Supervisor

Iconic Hotels & Resorts; Greater London; Hybride; GBP 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Refer a Friend £1000 scheme

Two hotel-wide social events per year

Discounted overnight stays at Nobu, &c

Discounted Pilates classes and well‑n‑

Wellness initiatives

Mental Health First Aiders

Up to 33 holiday days (4 on 4 off)

Cycle to Work Scheme

Season Ticket Loan

Discounts on all F&B

Free meals on duty

Vaccinations and wellness programs

Résumé du poste

Nobu Hotels in Greater London is seeking a Security Supervisor to safeguard guests, colleagues and the property. You will support the Director of Security, oversee daily security operations on shift, and lead by example to maintain a safe, welcoming environment.

The role requires 3+ years in luxury hotel security, with a bias toward calm decision-making, strong communication, and integrity. IOSH, first aid and fire safety certifications are a plus.

Qualifications

• Minimum 3 years’ experience in security within a luxury hotel environment.
• Ideal to hold a valid SIA licence and security-related certifications.

Responsabilités

• Support the Director of Security in running the team, including 24 hour coverage and contractors.
• Ensure guest, colleague and hotel safety at all times.
• Be a visible, approachable presence to reassure guests and staff.
• Lead investigations, gather evidence and complete incident reports.
• Liaise with management and authorities during incidents or emergencies.
• Contribute to risk management and health and safety plans.
• Conduct regular fire drills and crisis management exercises.
• Act as an escalation point for guest or colleague concerns, resolving issues calmly.
• Assign duties and schedules to balance operations and productivity.
• Manage team access control where required.
• Work with department heads to ensure security procedures are followed.
• Maintain knowledge of hotel systems and security operations.
• Represent Nobu values in every interaction.

Connaissances

Leadership

Guest safety

Communication

Integrity

Outils

OPERA

MS Office

Security systems

Description du poste

As a Security Supervisor, you will play a key role in ensuring the safety and security of our guests, colleagues and hotel. Supporting the Director of Security, you will help oversee the day to day operation of the security team, lead by example on shift, and ensure everyone within the hotel feels safe, supported and at ease.

You will

• Support the Director of Security in the smooth operational running of the security team, including 24 hour coverage and third party contractors
• Ensure the safety and security of guests, colleagues and the hotel at all times
• Act as a visible and approachable presence, creating reassurance across the hotel
• Lead and assist with investigations, gathering evidence and completing accurate incident reports
• Liaise with management, emergency services and relevant authorities during incidents, accidents or fire situations
• Ensure all actions align with the company Risk Management and Health and Safety plans
• Conduct regular mock fire evacuations and crisis management drills in line with hotel standards
• Act as the escalation point for guest or colleague concerns, resolving issues calmly and professionally
• Assign duties and schedules to balance operational needs and productivity
• Manage colleague lockers and access control where required
• Work closely with department heads to ensure security procedures are followed consistently
• Maintain strong knowledge of hotel systems and security operations
• Embody Nobu values of Family, Crafted, Smile and Kokoro in every interaction

What We’re Looking For

You bring a minimum of three years’ experience in a security role within a luxury hotel environment. You'll ideally hold a valid SIA licence, emergency first aid, IOSH and fire safety certifications, and are confident using OPERA, Microsoft Office and security systems. Calm under pressure and confident in decision making, you are a natural leader with strong communication skills and a guest focused mindset. Above all, you act with integrity, discretion and care, ensuring safety is delivered with warmth and professionalism.

Benefits of Joining Our Team

• £1000 Refer a Friend Scheme
• Two hotel wide social events each year including our Employee Awards Night
• Discounted overnight stays across Nobu properties worldwide
• Discounted Pilates classes and wellness treatments
• Opportunities to progress within our hotel and the wider Nobu portfolio
• Mental Health First Aiders within the team and access to Hospitality Action
• Up to 33 holiday days through length of service (25 days on a 4 on 4 off pattern)
• Cycle to Work Scheme
• Season Ticket LoanDiscounts on all food and beverage
• Free meals and refreshments while on duty
• Flu vaccinations and wellness initiatives