Security Supervisor

collectorsuniverse; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Collectors is seeking a Security Supervisor to join our London-based Security team. You will oversee daily security operations at the London office, manage the security vendor relationship, and ensure access controls, CCTV and intruder alarms meet established standards.

You will coordinate staffing, training, and service delivery while maintaining incident response and emergency readiness with internal teams.

Qualifications

• Five+ years in security with corporate supervision experience.
• Experience overseeing contracted security officers and vendor performance.
• Knowledge of UK security licensing, access control, CCTV, and life-safety procedures.
• Strong written and spoken English with professional communication.

Responsibilities

• Oversee daily security operations at the London office and support UK security needs.
• Manage the security vendor relationship, staffing, and service performance.
• Coordinate with vendor management on attendance, conduct and performance concerns.
• Maintain site access controls, CCTV, and intruder alarms in partnership with teams.
• Lead incident response, recordkeeping, and liaison with HR and stakeholders.

Skills

Leadership

Vendor management

Incident response

English communication

Education

Degree in security or related field

Tools

Access control systems

CCTV

Intruder alarms

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We're looking for a Security Supervisor to join our Security team to maintain a safe and secure working environment at our location in London, UK. This includes protecting all personnel, safeguarding all items in our custody, and controlling access to our facilities. This role is responsible for overseeing the contracted security team, coordinating staffing and schedules with the vendor, and ensuring officers meet established security standards. Coaching employees, addressing complaints and resolving problems within the department and outside.

You'll report to the Senior Manager of Global Security Operations and work from our London office.

What You'll Do:

• Oversee daily security operations at the London office and support other UK security requirements as directed.
• Manage the security vendor relationship, including coverage, rotas, post orders, training standards and service performance.
• Coordinate with vendor management to address attendance, conduct and performance concerns.
• Review vendor invoices, staffing hours and overtime against approved schedules and budgets.
• Identify discrepancies and recommend improvements.
• Maintain and implement site security procedures for employee and visitor access, contractor escorts, deliveries and the movement of high-value product.
• Oversee access control, CCTV and intruder alarm systems in partnership with internal teams and service providers.
• Report faults and follow through on corrective action.
• Maintain appropriate controls for keys, badges, access permissions and secured areas, including timely access changes for starters, movers and leavers.
• Coordinate the initial response to security incidents, alarms and emergencies, including urgent escalations outside normal working hours when required.
• Liaise with emergency services and building management as appropriate.
• Conduct preliminary enquiries into incidents, losses and discrepancies.
• Maintain accurate records, preserve relevant evidence, and coordinate with HR and other authorised teams.
• Work with Operations, Workplace, HR and other stakeholders to resolve security concerns, support fire and life safety procedures, and maintain emergency readiness.
• Monitor adherence to company policies and applicable UK requirements, including relevant security licensing, privacy and site operating requirements, with support from the appropriate internal teams.
• Support security projects, system installations and operational changes within approved timelines and budgets.
• Provide regular updates on incidents, vendor performance, risks and outstanding actions.

Who You Are:

• At least five years of security experience, including three or more years supervising security operations in a corporate or comparable environment.
• A degree in a relevant subject, or equivalent practical experience.
• Experience overseeing contracted security officers and managing security vendor performance, staffing and service delivery.
• Working knowledge of access control, CCTV, intruder alarms, visitor management, and fire and life safety procedures.
• An understanding of UK security operating practices, relevant licensing requirements, and the responsible handling of CCTV footage and sensitive information.
• Strong written and spoken English, with the ability to prepare clear reports and communicate professionally with employees, vendors and stakeholders.
• Sound judgement and a calm approach to incidents, with the ability to recognise when to escalation and seek guidance.
• Strong leadership, p