Security Receptionist

OCS; Stockport; On-site; GBP 26,000 - 34,000; Full time

Job summary

OCS UK & Ireland is seeking a professional Security Receptionist to deliver a welcoming front-of-house while maintaining a secure environment across multiple sites in Stockport. You will greet staff, visitors and contractors, manage sign-in procedures, answer calls, and perform administrative tasks.

You will operate CCTV and access control systems, respond to incidents, and ensure compliance with site security policies and procedures.

Qualifications

• Strong communication and customer service experience.
• Front-of-house reception experience preferred.
• Ability to operate CCTV and access control systems.
• Proficient with Microsoft Office.

Responsibilities

• Provide a professional and friendly welcome to staff, visitors and contractors.
• Manage visitor sign-in and sign-out procedures.
• Handle incoming calls and general administrative duties.
• Arrange bookings such as meeting rooms and taxis.
• Monitor CCTV and report security concerns.
• Conduct routine security checks and respond to incidents.
• Maintain records of daily activities, visitors, and incidents.
• Ensure compliance with site security policies.

Skills

Excellent communication

Customer service

Professional reliable approachable

Microsoft Office

Organisational skills

Tools

CCTV systems

Access control systems

Job description

About The Role

Days of Working

06:30-08:30 in the morning and then 16:30-21:00 in the evening, Monday to Friday, Split Shift

We are seeking a professional and approachable Security Receptionist to deliver an exceptional front-of-house experience while maintaining a safe and secure environment. This role combines customer service, reception, and security responsibilities, providing support across a variety of sites as required.

You will act as the first point of contact for staff, visitors, and contractors, ensuring all site access procedures are followed while delivering a welcoming and professional service.

Reception & Customer Service

• Provide a professional and friendly welcome to staff, visitors, and contractors.
• Manage visitor sign-in and sign-out procedures in line with site security requirements.
• Respond to enquiries and provide assistance where required.
• Handle incoming calls and undertake general administrative duties.
• Arrange bookings, including meeting rooms and taxis, as required.

Security Operations

• Manage access control for staff, visitors, and contractors.
• Monitor CCTV systems and report any security concerns.
• Conduct routine security checks in accordance with site procedures.
• Respond appropriately to incidents, alarms, and emergency situations.
• Maintain accurate records of daily activities, visitors, and incidents.
• Ensure compliance with all site security policies and procedures.

The ideal candidate should meet the following criteria

• Right to work in the UK.
• Valid Frontline SIA Licence.
• Excellent communication and customer service skills.
• Professional, reliable, and approachable manner.
• Good administration and organisational skills.
• Competent using Microsoft Office applications.

Desirable

• Previous experience in a reception, administration, customer service, or security role.
• Experience operating CCTV or access control systems.
• Experience working in a corporate or multi-site environment.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.