Security Officer

Manchester Arndale; Cheltenham; On-site; GBP 21,000 - 27,000; Full time

Job summary

OCS UK & Ireland is seeking a Security Officer to maintain a safe, secure environment for visitors and staff while delivering excellent customer service. The role operates on a 4 on 4 off shift pattern (2 days and 2 nights) in Cheltenham.

You will be responsible for access control, incident response, and clear communication with colleagues and clients. A valid SIA licence (Security Guard and CCTV) and First Aid qualification are required, along with strong IT skills and professional presentation.

Qualifications

• Must have national security clearance.
• SIA licences are essential (Security Guard and CCTV).
• First aid qualification is required.
• Customer service experience is essential.
• Strong written and verbal communication skills.
• Proficient in IT tools: Word, Teams, Outlook.

Responsibilities

• Demonstrate a high level of customer service, professional presentation and confidentiality at all times.
• Display excellent situational awareness.
• Facilitate access/egress to buildings with strong customer service.
• Be aware of protests and respond/escalate as appropriate.
• Assist staff, guests, contractors and public bodies with information and directions professionally.
• Be fully conversant with all operating procedures and follow them.
• Assist during major incidents when required.
• Display your SIA licence on duty at all times.
• Maintain accurate records/logs and submit reports as instructed.
• Participate in staff welfare or development programmes and training.
• Use communication tools (radio/phones) confidently and clearly.
• Carry out any other reasonable requests.

Skills

National security clearance

SIA Licence – Security Guard

SIA Licence – CCTV

First aid qualification

Customer service experience

Written and verbal communication

Tools

Microsoft Word

Microsoft Teams

Microsoft Outlook

Job description

About The Role:

This role will be to carry out daily tasks as specified to create a safe and secure working environment for all visitors and staff, whilst always ensuring good customer service is provided whilst doing this. The position is a 4 on 4 off shift, 2 days & 2 nights.

What you’ll do:

• Demonstrate a positive commitment to a high level of customer service, professional presentation, and confidentiality at all times.
• Always display excellent situational awareness.
• Facilitate access/egress to building(s) whilst maintaining a high level of client facing and customer service skills.
• Be aware of protest and demonstration activity and respond/escalate as appropriate.
• To actively take part in assisting staff, guests and contractors and public bodies regarding passing them information, giving direction, or responding to queries that are raised in a professional manner.
• To be fully conversant with all operating procedures and always follow them.
• Assist as instructed during major incidents.
• Always display your SIA licence whilst on duty.
• Maintain accurate records/logs and submit reports as instructed.
• Positively participate in any staff welfare or development programmes and to actively engage in any mandatory training.
• Use communication tools (radio/phones) in a confident and clear manner.
• Carry out any other reasonable request as required

Who you’ll be:

• Ability to obtain and maintain national security clearance
• SIA Licence – Security Guard
• SIA Licence – CCTV
• First aid qualification
• Customer service experience
• Written and verbal communication required to meet deliverables of role
• Experience of using IT software (Word, Teams, Outlook)
• Reliable, punctual and approachable.
• To take pride in your appearance at all times
• Flexible in the approach to daily duties
• Ability to prioritise tasks and work under pressure
• Comfortable to work alone using initiative and work as part of a team

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer

Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people.

Digital Learning

The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks

With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth

600+ live learners across UK&I - Empowering colleagues with further development and qualifications!

Flexible Pay

Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.