Security Reception & Access Control Administrator

Confidential; Metropolitan Borough of Solihull, Birmingham; On-site; GBP 35,000 - 39,000; Full time

Job summary

Confidential in Solihull is seeking an organised Reception & Access Control Administrator to greet employees, visitors and customers and to represent both JLR and GMS with professionalism.

You will manage a front-of-house function, register visitors, control access, answer calls, support onboarding, and help keep the site secure and compliant while delivering excellent service.

Qualifications

• Experience in customer service or hospitality
• Ability to handle challenging situations
• Strong teamwork and communication
• Excellent organisational and administrative skills
• Proficiency with Microsoft apps and electronic records
• Experience with switchboard or telephony systems

Responsibilities

• Deliver a professional welcoming reception service reflecting company standards
• Register Visitors on the booking system and escort them to hosts
• Assist Employees, Visitors and Customers with site rules and safety expectations
• Manage visitor IDs and security checks
• Process vehicle passes and maintain databases
• Support onboarding and Fire Marshal responsibilities
• Be main contact for reception visitors in emergencies
• Maintain safe and professional reception area
• Manage end-to-end ID card process
• Run and review access control reports

Skills

Customer service

Conflict resolution

Teamwork

Communication

Organisation

IT skills

Switchboard experience

Driving licence

Job description

Salary: 14.03 per hour

Location: Solihull B92 8 NW

Working pattern: Monday to Thursday, 6:00am to 4:00pm; Friday, 6:00am to 3:00pm (49 hours per week)

About the role

We are looking for an organised, customer-focused Reception & Access Control Administrator to join our team. This is a front-of-house role, giving Employees, Visitors and Customers a welcoming and professional experience. You will represent both JLR and GMS, so every interaction needs to reflect the standards of both companies.

You will work closely with site-based stakeholders and the wider Reception & Access Control Team to keep the site secure, manage access and provide excellent customer service.

What you'll be doing

• Delivering a professional, welcoming reception service that reflects the JLR Creator Codes and the principles of Modern Luxury
• Working as part of the Reception & Access Control Team, alongside site stakeholders, Employees, Visitors and Customers
• Registering Visitors on the JLR Visitor Booking System and making sure they are met, managed and escorted by their Host until departure
• Helping Employees, Visitors and Customers understand and follow site rules, safety requirements and expected behaviours
• Building your knowledge of JLR's Manufacturing and Non-Manufacturing sites so you can assist with information about JLR's UK operations
• Answering and managing internal and external calls through the site switchboard
• Issuing and managing Visitor identification badges
• Carrying out identification and security checks
• Processing vehicle passes and keeping accurate databases and records
• Supporting the monthly onboarding process, including Fire Marshal responsibilities
• Acting as the main point of contact for Reception visitors in an emergency and supporting evacuation procedures where required
• Keeping the Reception area safe, clean and professional in line with procedures, rules and regulations
• Managing the end-to-end ID card process, including programming, allocating access, reviewing permissions and deactivation, in line with the JLR Access Control Policy
• Protecting JLR's people, assets and intellectual property through effective access management
• Completing Employee onboarding and offboarding activities
• Running and reviewing Access Control reports, and escalating issues where appropriate
• Documenting working practices in line with the JLR and GMS way
• Responding positively to changing business requirements and priorities
• Contributing to continuous improvement across the team

What you'll bring

Essential:

• Previous experience in customer service, hospitality or a similar customer-facing environment
• Experience of handling challenging situations, with knowledge of conflict resolution
• Strong teamwork skills and the ability to contribute within a High-Performance Team (HPT)
• Strong verbal and written communication skills
• Excellent organisational and administrative skills
• Good IT skills, including Microsoft applications, electronic records and filing systems
• Previous experience using switchboard or telephony systems
• A professional, approachable and customer-focused attitude
• The ability to stay calm and adaptable under pressure
• A valid UK driving licence and access to personal transport

Desirable:

• Previous experience in access control, security administration or access management
• Experience in a large corporate, manufacturing or operational environment
• Knowledge of visitor management, ID card administration or security access systems

You will communicate with confidence and take pride in good customer service. You will be comfortable balancing customer needs with security, safety and compliance, and you will work well with others with a close eye for detail.

If you enjoy creating a positive first impression while helping to keep a site safe and secure, this is a good opportunity to join the JLR Reception & Access Control Team.

You may have experience of the following: Receptionist, Security Receptionist, Access Control Administrator, Front of House Receptionist, Visitor Services Coordinator, Corporate Receptionist, Switchboard Operator, Security Administrator, Reception Administrator, Customer Service Administrator