Front-of-House Security & Access Coordinator

GMS Group of Companies; Metropolitan Borough of Solihull; Presencial; GBP 19.000 - 21.000; Jornada completa

Descripción de la vacante

Jaguar Land Rover is seeking a Security Reception & Access Control Administrator to join our front-of-house team. You will welcome Employees, Visitors and Customers, uphold security standards and support access control procedures.

You will register visitors on the JLR Visitor Booking System, issue badges, conduct ID checks, assist onboarding and emergency procedures, and maintain a professional, welcoming environment on site.

Formación

• Previous experience in customer service or similar environment.
• Experience handling challenging situations and conflict resolution.
• Strong teamwork and ability to contribute within a High-Performance Team (HPT).
• Strong verbal and written communication skills.
• Excellent organisational and administrative skills.
• Good IT skills including Microsoft applications and electronic records.
• Previous experience using switchboard or telephony systems.
• Professional, approachable and customer-focused attitude.
• Ability to stay calm and adaptable under pressure.
• Valid UK driving licence and access to personal transport.
• Experience in access control or security administration.

Responsabilidades

• Delivering a professional, welcoming reception service reflecting JLR standards.
• Registering Visitors on the JLR Visitor Booking System and escorting them to hosts.
• Help Employees, Visitors and Customers understand site rules and safety requirements.
• Manage end-to-end ID card process and access permissions.
• Carry out security checks and manage vehicle passes and records.
• Support onboarding and Fire Marshal responsibilities.
• Act as main contact for Reception visitors in emergencies and support evacuations.
• Keep the Reception area safe, clean and professional.
• Run and review Access Control reports and escalate issues as needed.

Conocimientos

Customer service

Hospitality

Conflict resolution

Teamwork

Verbal communication

Written communication

Organisational skills

Administrative skills

IT skills

Switchboard experience

Calm under pressure

Customer-focused attitude

Driving licence

Access control

Security administration

Herramientas

Switchboard systems

Telephony systems

Microsoft Office

Electronic records

Filing systems

Descripción del empleo

Jaguar Land Rover is seeking a Security Reception & Access Control Administrator to join our front-of-house team. You will welcome Employees, Visitors and Customers, uphold security standards and support access control procedures.

You will register visitors on the JLR Visitor Booking System, issue badges, conduct ID checks, assist onboarding and emergency procedures, and maintain a professional, welcoming environment on site.