Receptionist

Stratstone Exotics; Birmingham; Vor Ort; GBP 8.000 - 10.000; Teilzeit

Benefits dieser Stelle

33 days holiday

Birthday day off

Pension

Life assurance

Discounts on services

Salary sacrifice car

Volunteer day

Long service recognition

Training & development

Zusammenfassung

Stratstone Birmingham North Land Rover is seeking a friendly Receptionist to join our showroom team on a part-time basis (13.5 hours per week). You’ll be the first point of contact for customers, manage calls, greet visitors and help maintain efficient day-to-day operations with a professional, welcoming approach.

The role focuses on delivering excellent customer service, coordinating with colleagues across departments and ensuring the customer journey starts smoothly from the moment they step

Qualifikationen

• Experience in customer service or administration is preferred.
• Strong organisational skills and ability to multitask.
• Professional telephone manner and clear communication.

Aufgaben

• Greet visitors warmly and manage their visit efficiently.
• Handle telephone inquiries and direct to the correct department.
• Maintain clean, welcoming customer-facing spaces.

Kenntnisse

Customer service

Administration

Organisational skills

Telephone manner

Communication

Team coordination

Jobbeschreibung

Stratstone Birmingham North Land Rover

Part Time - 13.5 hours per week!

Basic salary of £8,922.42, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

As a Receptionist at JLR you’ll be the welcoming face and confident voice of our dealership - the very first person our customers meet, and the one who sets the tone for their entire experience. You’ll create a positive first impression from the moment a visitor walks through the door or picks up the phone, making sure every interaction feels effortless, friendly and professional.

You’ll be at the heart of the showroom’s daily operations, managing the complete customer journey from start to finish. That means greeting visitors with confidence, understanding the reason for their visit, and ensuring they’re introduced to the right specialist quickly and smoothly.

In this role, every day is different. You’ll manage phone calls, walk-in customers, enquiries, updates, and team coordination, all while maintaining a calm, polished and welcoming approach. It’s a fast-paced, customer-centric position that gives you real influence over the customer experience and the flow of the dealership.

Your Journey as a Receptionist:

• Giving every visitor a warm, attentive welcome and supporting them throughout their visit in a friendly, thoughtful and polished manner
• Handling telephone inquiries with professionalism establishing their needs to ensure they are connected to the correct department/team member first time
• Maintaining immaculate customer-facing spaces, ensuring our showroom, waiting areas and reception always looks their best

• Managing the dealership diary, updating records and supporting the team with general administrative duties that help our site run smoothly

Do you have what it takes to be an Stratstone colleague? We’re looking for someone who has:

• Previous experience in customer service or administration, ideally in a fast-paced environment customer-facing environment
• Strong organisational skills, with the ability to multitask and stay on top of daily priorities
• A confident, professional telephone manner with the ability to listen, understand and respond clearly

• A natural ability to build rapport quickly, making people feel comfortable, valued and understood
• A proactive approach, with a willingness to get stuck in, take ownership and support the wider team where needed
• A genuine interest in creating exceptional customer experiences - bringing positivity, professionalism and authenticity to every moment

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities