Security Operations Manager - Retail Excellence

Mitie Group plc.; Portsmouth; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading security services provider in Portsmouth seeks a Security Operations Manager responsible for delivering exceptional service across retail locations. You will oversee a portfolio, ensuring security personnel meet training and compliance standards. Key responsibilities include managing recruitment, executing action plans for service delivery, and building strong relationships with stakeholders. Candidates must hold a current SIA licence and demonstrate extensive experience in security management, customer service, and health and safety standards.

Benefits

Training and development programs

Health and safety compliance

Career advancement opportunities

Qualifications

• Proven experience in delivering high-quality customer service.
• Strong understanding of Service Level Agreements (SLAs).
• Flexible approach to working hours.
• Proficiency in interpreting data for business improvements.

Responsibilities

• Manage a portfolio of retail stores to meet client expectations.
• Conduct regular visits to establish strong relationships.
• Report and investigate all incidents thoroughly.
• Lead and develop a team of security officers.

Skills

Organisational skills

Customer service

Analytical skills

Communication skills

Problem-solving

Attention to detail

Education

SIA licence

Full UK driving licence

Tools

Access control systems

CCTV

Incident reporting systems

Job description

A leading security services provider in Portsmouth seeks a Security Operations Manager responsible for delivering exceptional service across retail locations. You will oversee a portfolio, ensuring security personnel meet training and compliance standards. Key responsibilities include managing recruitment, executing action plans for service delivery, and building strong relationships with stakeholders. Candidates must hold a current SIA licence and demonstrate extensive experience in security management, customer service, and health and safety standards.