Security Operations Manager

TN United Kingdom; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Security Operations Manager to enhance physical security across multiple locations. This role involves managing security operations, developing standard procedures, and ensuring compliance with safety protocols. The ideal candidate will have over five years of experience in corporate security, with a strong focus on stakeholder management and problem-solving. Join a dynamic team that values a robust security culture and offers opportunities for professional growth and development in a fast-paced environment.

Qualifications

• 5+ years in corporate security with management experience.
• Expertise in managing security operations across multiple sites.

Responsibilities

• Oversee daily physical security operations across multiple sites.
• Develop and improve security standard operating procedures.

Skills

Corporate Security Management

Stakeholder Management

Problem-Solving

Communication Skills

Operational Familiarity with Security Systems

Education

Undergraduate Degree in Security Management

Master’s Degree in Related Field

Tools

Physical Access Control Systems

Video Management Systems

Life Safety Systems

Visitor Management Systems

Job description

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Team Introduction

You will support the management and delivery of physical security operations, programs, and personnel across Europe (encompassing multiple cities and sites), while helping to promote a robust and positive security culture across the company.

You will deliver exemplary security support services to multiple sites, including the deployment of high-performing guard teams, and respond to local incidents in a professional, timely manner. Establishing excellent cross-functional relationships; working closely with external partners (e.g., law enforcement, local first responders, and industry counterparts); maintaining site risk assessment and process documentation; and supporting new office projects will also be key components of this role.

Responsibilities

1. Support the delivery of day-to-day physical security operations across multiple sites, including overseeing the deployment of local teams (guard, reception, and/or SOC services) based on the risk profile and operational demands of each site.
2. Develop and contribute to the continuous improvement of Physical Security standard operating procedures, ensuring site risk assessment documentation remains accurate and up-to-date.
3. Plan and lead physical security onboarding and training of security personnel at sites within the region to ensure highly professional and consistent service delivery.
4. Support the management of guarding vendors, ensuring high-quality operational performance in line with KPIs, and assist with invoices and purchase requisitions/orders.
5. Respond to physical security incidents at sites within the region, including incident reporting, after-action reviews, and conducting or assisting with internal investigations and post-incident reports.
6. Update and maintain site emergency response plans covering protocols for medical, fire, and other workplace emergencies, including delivering employee security awareness training and participating in drills.
7. Support the regional emergency response team program, including training delivery and recruitment.
8. Support new office projects, including security design and understanding of local security legislation, and assist with event security programs, including offsite venue risk assessments.
9. Attend and contribute to Country and Regional Crisis Management teams as required.
10. Manage a significant budget, including monthly payments and financial forecasting.
11. Deputise for the Regional Security Lead during leaves of absence.
12. Provide planning and operational support to large-scale company events.
13. Contribute to and lead specialized security projects.
14. Lead cross-functional engagement and operational management for key security issues.

Minimum Qualifications

• 5+ years of experience in corporate security, with at least 2+ years in a security management role.
• Experience managing security operations across multiple sites and countries with a proven track record of high performance and increasing responsibilities.
• High operational familiarity with physical access control systems, video management systems, life safety systems, and visitor management systems.
• Excellent verbal and written communication skills with strong stakeholder management abilities.
• Sound problem-solving skills, with the ability to work under pressure and meet tight deadlines.
• Ability to travel to other offices, respond to emergencies after-hours, and work nights, weekends, and holidays as operationally needed.

Preferred Qualifications

• Experience supporting new office security deliverables, including risk assessments and technical security controls design.
• Experience participating in guarding RFPs and supervising contract personnel, including hiring, training, and performance management.
• Skilled operator comfortable handling various acute incidents.
• Experience supporting business events, including venue risk assessments.
• Undergraduate or Master’s degree in a related field is advantageous.
• Ability to maintain comprehensive site documentation, including checklists, post orders, and SOPs.
• Strong commercial awareness, including budget management, market awareness, profit and loss, and CAPEX.