Security Operations Manager

Wilson James; City Of London; On-site; GBP 59,000 - 72,000; Full time

Benefits offered by this job

5.6 weeks annual leave

Employer Pension contributions

Access to financial wellbeing support

Life assurance

Mental health & wellbeing support

Online GP services for you and family

Discounts at retail, leisure & brands

Cycle to Work scheme

Employee Referral scheme

Job summary

Wilson James are seeking a Security Operations Manager to oversee security operations for a prestigious client at a high-volume, multi-use site in London. You will lead a large operational team, drive innovation across security functions, and maintain excellent customer service and continuous improvement standards.

The role requires day-to-day management of site security, policy development, incident response, and daily liaison with the client to ensure delivery of professional security

Qualifications

• Hold a current DS SIA licence.
• Proven management experience in a high profile environment.
• A flair for problem solving and multitasking.
• Assertive and persuasive.
• Hold a relevant management qualification e.g. ILM 3/5.

Responsibilities

• Manage the security personnel working on the sites and take responsibility for the performance, professional conduct & development of the team.
• Advise the client on all matters of security including the review and writing of the security policies and procedures.
• Be responsible for all security operations activities & standards of all security personnel, and ensure a preventive approach and that all incidents are managed and responded to promptly in accordance with policies and procedures.
• Report & liaise on a daily basis with the client to ensure effective and open communication of all matters pertaining to the delivery of a professional security service.
• Ensure all security personnel are fully informed / briefed in relation to both the AI's, SOP's & the H&S documentation
• Provide effective support to the client's incident management representative and undertake incident management responsibilities as defined by the client.
• Ensure all employees are trained to the required standard and subject to regular effective performance monitoring
• Be the first line response for any/all incidents, fire, security and H&S and manage in accordance with specific related procedures.

Skills

Management experience

Problem solving

Multitasking

Assertive

Persuasive

DS SIA licence

Education

ILM 3/5 management qualification

Job description

Security Operations Manager

Permanent
Location: London
Hours: Mon-Fri
Pay: £65k per annum

Join Our Team as a Security Operations Manager!

We are seeking a highly motivated Security Operations Manager to oversee security operations for a prestigious client at a dynamic, high-volume, multi-use site. The ideal candidate will provide strong leadership to a large operational team, drive innovation across all security functions, maintain exemplary customer service standards, and foster a culture of continuous improvement.

To manage the day to day operational and business requirements of a site in line with this division's contractual expectations by leading and managing the site security teams. To be the initial management contact on all security matters for this division of the clients business, ensuring a consistent quality service delivery and prompt responses to all incidents.

About the Role

• Manage the security personnel working on the sites and take responsibility for the performance, professional conduct & development of the team.
• Advise the client on all matters of security including the review and writing of the security policies and procedures.
• Be responsible for all security operations activities & standards of all security personnel, and ensure a preventive approach and that all incidents are managed and responded to promptly in accordance with policies and procedures.
• Report & liaise on a daily basis with the client to ensure effective and open communication of all matters pertaining to the delivery of a professional security service.
• Ensure all security personnel are fully informed / briefed in relation to both the AI's, SOP's & the H&S documentation
• Provide effective support to the client's incident management representative and undertake incident management responsibilities as defined by the client.
• Ensure all employees are trained to the required standard and subject to regular effective performance monitoring
• Be the first line response for any/all incidents, fire, security and H&S and manage in accordance with specific related procedures.

Why join us?

We are Proud to be employee owned. This means we focus on long-term success and recognise the contribution of our colleagues who make our success possible.

When you join Wilson James, you'll be part of a business that:

• Invests in training, development and career progression
• Supports wellbeing and work-life balance
• Encourages diversity, inclusion and belonging
• Values innovation and continuous improvement
• Is built for long-term success, not short-term gain
• Gives you the opportunity to make a meaningful contribution to our future

Alongside a competitive salary, you'll benefit from:

• 5.6 weeks annual leave
• Employer Pension contributions
• Access to financial wellbeing support and lifestyle benefits
• Life assurance
• Specialist mental health & wellbeing support
• Online GP services for you and your family
• Discounts at hundreds of retail, leisure and lifestyle brands
• A Cycle to Work scheme
• Employee Referral scheme

What we are looking for?

• To hold a current DS SIA licence
• Proven management experience working in a high profile environment.
• A flair for problem solving and multitasking.
• Assertive and persuasive.
• Hold a relevant management qualification e.g. ILM 3/5 .

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction, and we work with diverse, vibrant clients, making for a dynamic and engaging workplace. Employee owned since 2026, we are strengthening our people-first culture every day and creating even greater opportunities for investment, innovation, career development and long-term success.

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.

If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.