Security Operations Centre (SOC) Duty Manager

ZipRecruiter; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail environment seeks a SOC Duty Manager to enhance in-store security. This visible role involves managing a security team, driving strategic improvements, and safeguarding people and property. Proven experience in security and team leadership is essential for this impactful position.

Qualifications

• Proven experience in security, loss prevention, or policing.
• Experience in team management.
• Solid grasp of relevant legislation and physical security best practices.

Responsibilities

• Lead a 24/7 security team to ensure continuous presence.
• Manage incidents and engage with stakeholders.
• Conduct security awareness training and threat assessments.

Skills

Interpersonal skills

Influencing skills

Crisis management

Job description

Job Description

We are recruiting on behalf of a high-profile retail environment for a SOC Duty Manager to lead and enhance in-store security operations.

There are two roles available, one to cover the day shift and the other to cover nights.

This role offers the opportunity to shape a positive security culture, drive strategic improvements, and play a central role in protecting people, property, and profit.

What You'll Be Doing:

• Lead a 24/7/365 third-party manned guarding team, ensuring round-the-clock security presence.
• Act as the duty Security Manager, handling incidents, managing responses, and briefing senior stakeholders when needed.
• Take ownership of incident management and escalation, working closely with Health & Safety and leadership teams.
• Deliver security awareness training, run gap analyses, and identify continuous improvement opportunities.
• Build effective working relationships with police, crime agencies, and local authorities.
• Support investigations, prepare evidence, and contribute to successful prosecutions.
• Contribute to threat assessments, risk profiling, and the implementation of advanced security technologies.
• Collaborate across departments including Property, IT, and Health & Safety to ensure safe and secure project delivery.

Key Attributes We’re Looking For:

• Proven experience in security, loss prevention, or policing — with team management exposure.
• Strong interpersonal and influencing skills — able to embed security culture across teams.
• Calm under pressure, decisive, and practical in response to crises.
• Solid grasp of legislation (e.g. Theft Act, PACE, GDPR) and physical security best practice.

This is an opportunity to lead from the front in a highly visible role with real operational impact.