Duty Manager

London Limited; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury hotel in the heart of London seeks a skilled Duty Manager to oversee daily operations, ensuring excellent guest relations and service standards are met. This role requires strong leadership in a fast-paced environment, making it ideal for an experienced professional looking to advance their career in hospitality.

Qualifications

• Experience at a supervisory or managerial level in a hotel.
• Previous experience in a 5-star environment preferred.
• Flexible schedule and ability to manage multiple tasks.

Responsibilities

• Ensure smooth daily operation of the hotel.
• Guarantee optimum guest relations.
• Oversee departmental managers and maintain service standards.

Skills

Knowledge of Opera

Team Management

Customer Care

Tools

Fourth

Harri

Job description

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Montcalm Royal London House

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Montcalm Royal London House

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

A coveted retreat in the heart of the city Montcalm Royal London House revitalizes a mid-century gem near Liverpool Street. Combining classic charm with modern flair, its tech-equipped rooms overlook Finsbury Square. A serene urban spa and rooftop eatery boasting skyline vistas add to its allure.

Overview

Montcalm Royal London House is looking for a skilled and ambitious Duty Manager to join our team. Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Key Responsibilities

• Ensure the smooth daily operation of the Hotel.
• Guarantee optimum guest relations concurrent with managing and supervising departmental managers and staff members.
• Ensuring security and monitoring of the hotel.
• Be able to communicate on all levels.
• Attend necessary meetings and conduct meetings with the team.
• Checking on standards of services, and cleanliness, greeting and assisting in the check in of guests and escorting VIP guest to the room.
• To constantly strive to please all guests that he may come into contact with.
• Being responsible that employees project professionalism and are well trained and provide friendly and efficient service.
• Ensure that corporate, divisional and departmental policies and procedures are adhered to at all levels.
• Duty Manager liaise closely with other departments and emphasizes on excellent inter-departmental relations considering other departmental procedures and policies.
• Delegate authority and responsibilities to direct subordinates without relinquish ultimate responsibility for the operation.
  
  

Essential Qualifications

• Knowledge of Opera
• Experience in managing a team at a supervisory or managerial level
• Previous experience in a 5* environment preferred
• Knowledge of using Fourth and Harri preferred
• Have a flexible schedule and skill to manage multiple tasks and prioritise.
• Understand how to manage a team and appreciate diversity of colleagues and guests.
  
  

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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