Security Officer: Proactive Access & Incident Response

Mitie Cleaning & Hygiene Services; Basingstoke; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices benefits platform

MiDeals discounts

Cycle-to-work scheme

Job summary

Mitie is seeking a Security Officer to protect client sites in Basingstoke. You will provide a professional presence, welcome visitors, manage access, and operate CCTV, alarm systems, and IT tools while maintaining security protocols and emergency responsiveness.

Candidates should hold an SIA licence and demonstrate strong customer service and teamwork. The role emphasizes health and safety, incident reporting, and clear communication with the Account Manager.

Qualifications

• Knowledge of security procedures and risk assessment practiced on site.
• Excellent customer service and communication with visitors and staff.
• Ability to work in a team and follow security protocols and shift patterns.

Responsibilities

• Maintain a professional presence: determined, trustworthy, attentive, and approachable.
• Welcome clients and visitors warmly and issue/manage ID badges.
• Operate phones, emails, IT systems, CCTV, alarm systems and access control.
• Monitor and respond to suspicious activity and potential criminal behaviour.
• Maintain control of incidents until emergency services arrive and document incidents for the Account Manager.

Skills

Security procedures

Customer service

Teamwork

Communication

Health & safety

Education

SIA Licence - Door Supervision or Security Guarding

Job description

Mitie is seeking a Security Officer to protect client sites in Basingstoke. You will provide a professional presence, welcome visitors, manage access, and operate CCTV, alarm systems, and IT tools while maintaining security protocols and emergency responsiveness.

Candidates should hold an SIA licence and demonstrate strong customer service and teamwork. The role emphasizes health and safety, incident reporting, and clear communication with the Account Manager.