Security Officer

Mitie; Newcastle upon Tyne, Sunderland, Cramlington; Sur place; GBP 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Résumé du poste

Join M&S as a Security Officer, responsible for creating a safe, welcoming and secure environment for customers and colleagues across our Newcastle-area stores. You’ll stay calm under pressure, act professionally and help protect people, stores and products while delivering great service.

You'll be a visible presence, greet customers, use store technology and incident management tools, and work with colleagues to adapt to fast-paced retail days.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsabilités

• Create a safe, welcoming and secure environment for customers and colleagues.
• Stay calm under pressure, lead with professionalism and deliver great service while protecting stores, people and products.
• Be a visible presence in store, greeting customers and providing professional support.
• Operate in a fast-paced retail environment, staying alert and responsive.
• Help keep stores safe by preventing loss, responding to incidents, identifying risks and supporting safe ways of working.
• Use store technology, including mobile reporting systems and body-worn cameras, to support operations and incident management.
• Stay calm under pressure during challenging situations or emergencies.
• Work closely with store colleagues to maintain high standards and adapt to changing situations.

Connaissances

Security experience

SIA licence desirable

Communication skills

Calm under pressure

Proactive mindset

Customer service

Description du poste

Location: M&S Newcastle, M&S Gosforth, M&S Sunderland, M&S Cramlington, M&S Newcastle Silverlink Retail Park and Surrounding areas.

Salary - £15.15 per hour

Candidate must have own transport & be able to cover the advised locations

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

• £15.15 per hour
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme