Security Officer - London - W1T 7LQ

Ward Security; Greater London; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Employee Assistance Programme

ReWard Benefits Platform

Training and Career Development

Company pension

Job summary

Ward Security is seeking a professional Front of House Officer for a distinctive central London Grade II listed building. You will deliver a welcoming reception, support day-to-day security, and help ensure a safe, well-managed environment for occupiers, visitors and contractors.

The role requires an SIA licence, First Aid and Fire Marshal qualifications, with a focus on customer service, professional presentation and effective communication in a busy, high-profile setting in Fitzrovia.

Qualifications

• Valid SIA Licence and required certifications.
• Excellent customer service and professional manner.
• Experience in front-of-house, reception, or security.
• Able to communicate with occupiers, visitors and contractors.

Responsibilities

• Front of House and Customer Service: greet occupiers, visitors and contractors professionally.
• Visitor and Access Management: sign-in and issue passes as required.
• Reception Management: manage calls, provide information and relay messages.
• Security and Site Awareness: maintain visibility and respond to security concerns.
• CCTV and Alarm Monitoring: monitor systems and report faults.
• Safety and Emergency Response: support evacuations and keep routes clear.
• Communication and Reporting: document incidents and coordinate with teams.
• Professional Standards: follow procedures and maintain confidentiality.

Skills

Excellent customer service

Communication skills

Front of house experience

Teamwork

Education

SIA Licence

First Aid qualification

Fire Marshal qualification

Job description

Are you a professional Security Officer with excellent customer service skills and a welcoming, proactive approach?

Can you create a positive first impression, communicate confidently with a variety of people and help maintain a safe, secure and well-managed environment in a unique central London setting? We want to hear from you.

Ward Security is looking for a professional and personable Front of House Officer to join the team at a distinctive Grade II listed building in the heart of Fitzrovia. Originally completed in 1917, this historic landmark has a fascinating heritage as a centre of British furniture design and manufacturing. Today, it has been thoughtfully restored and reimagined as approximately 135,000 sq ft of contemporary workspace, bringing together creative businesses within a setting that combines historic character with modern design.

The building offers an impressive working environment, with a café bar, landscaped internal courtyard, communal club lounge and dedicated cycling facilities. As a Front of House Officer, you’ll play an important role in creating a welcoming and professional experience for occupiers, visitors and contractors, while supporting the wider security operation and helping ensure the building runs smoothly.

Location: London, W1T 7LQ

Nearest tube: Goodge Street

Pay Rate: £14.80 Per hour

Shift Pattern: 54 Hours per week, mainly nights and weekends.

Requirements: Valid SIA Licence, First Aid qualification and Fire Marshal qualification.

What you can expect

At Ward Security, we want our people to feel supported, valued and able to develop throughout their careers.

• Employee Assistance Programme – Access to confidential support and expert advice, 24/7.




• ReWard Benefits Platform – Enjoy discounts on gym memberships, major retailers, travel, restaurants and supermarkets, plus cinema offers.




• Training and Career Development – Opportunities to build your skills and progress within Ward Security.




• Additional Benefits – Company pension, life assurance, employee referral scheme and Cycle to Work scheme.

About the Role

As a Security Officer, you’ll be responsible for delivering a professional and welcoming reception service while supporting the day-to-day security of the building. You’ll need to be approachable, organised and attentive, balancing excellent customer service with the ability to recognise and respond to security concerns.

Your responsibilities will include:

• Front of House and Customer Service: Act as a first point of contact for occupiers, visitors and contractors, greeting everyone professionally, responding to enquiries and creating a positive first impression.




• Visitor and Access Management: Manage visitor sign-in procedures, verify identification where required, issue passes and monitor access and egress in line with site procedures.




• Reception Management: Maintain a professional and organized reception area, handle incoming calls and enquiries, provide accurate information and communicate messages to the relevant teams.




• Security and Site Awareness: Maintain a visible presence, remain alert to suspicious activity and security concerns, and carry out patrols or other security duties as required.




• CCTV and Alarm Monitoring: Monitor security systems where required, report faults or suspicious activity and elevate concerns appropriately.




• Safety and Emergency Response: Support emergency procedures, assist with evacuations, report hazards and incidents, and help ensure fire routes and exits remain clear.




• Communication and Reporting: Maintain accurate records, complete incident reports and communicate effectively with colleagues, management and relevant service partners.




• Professional Standards: Follow site procedures, maintain confidentiality and contribute to a safe, welcoming and well-presented environment.

What we’re looking for?

• A valid SIA Licence, First Aid qualification and Fire Marshal qualification.




• Excellent customer service and communication skills, with a friendly, approachable and professional manner.




• Experience in a front-of-house, reception, customer service or security environment.




• Strong interpersonal skills and the confidence to communicate with occupiers, visitors, contractors and colleagues.




• Good attention to detail, with the ability to manage enquiries, follow procedures and maintain accurate records.




• Basic IT skills and confidence using computer systems and handling day-to-day administrative tasks.




• The ability to remain calm, professional and alert when dealing with challenging situations or emergencies.




• A reliable and flexible approach to working a mixture of day and night shifts.




• High standards of personal presentation, teamwork and a commitment to Health and Safety, equality and inclusion.

What happens next?

Our Talent Team carefully reviews every application and is here to support you throughout your recruitment journey. We’ll keep you informed at every stage and, whatever the outcome, we’ll always get back to you.

Ready to Take the Next Step?

If you’re a confident and customer-focused professional who takes pride in delivering an excellent first impression, we’d love to hear from you. Join Ward Security and play an important role in creating a safe, welcoming and professional environment within this unique central London development.