Reception Officer - London - WC2E 7PN

Ward Security; Greater London; Hybrid; GBP 18,000 - 26,000; Full time

Benefits offered by this job

ReWard Benefits Platform

Employee Assistance Programme

Life Assurance

Company Pension Scheme

Cycle to Work Scheme

Employee Referral Scheme

Training and Career Development

Job summary

Ward Security is seeking an experienced Reception Officer to deliver a professional front-of-house service in a prestigious Central London office. You will be the first point of contact for visitors and contractors, ensuring a warm welcome and smooth operations.

The role requires excellent communication, smart appearance and the ability to maintain security awareness in a busy environment. SIA DS badge and reception experience are desirable; training provided.

Qualifications

• Experience in reception/front-of-house or customer service.
• Excellent communication and professional telephone manner.
• Friendly, approachable and well-presented personality.
• Strong organisational skills and attention to detail.

Responsibilities

• Front-of-House: welcome visitors and provide a friendly, professional service.
• Visitor management: registration, ID checks and notifying contacts of arrivals.
• Access control: ensure only authorised individuals enter designated areas.
• Enquiries: respond in person, by phone and email with clear information.
• Communication: liaise with building management and security teams.
• Record keeping: maintain visitor logs and appointment details.
• Security awareness: monitor activities and report concerns promptly.
• Reception standards: keep area clean, professional and welcoming.
• Problem solving: address enquiries and escalate when needed.
• Teamwork: support site operations with colleagues.

Skills

SIA DS Badge

Reception experience

Customer service

Communication

Interpersonal skills

Job description

Are you an experienced Reception Officer with excellent communication skills and a passion for delivering outstanding customer service? Do you take pride in your appearance, professionalism and ability to create a positive first impression?

Can you provide a welcoming and efficient reception service within a prestigious Central London office environment, while remaining organised and professional in a busy setting? We want to hear from you.

Location: London, WC2E 7EN
Pay Rate: £16 per hour
Shift Pattern: 6 on 3 off (3 days, 3 Nights, 3 Off)
Requirement: SIA DS Badge and previous reception or front-of-house customer service experience desirable.

What you can expect

At Ward Security, we're committed to supporting our people through a range of benefits and opportunities, including:

• ReWard Benefits Platform: Discounts on gym memberships, major retailers and travel suppliers, plus restaurant, supermarket and cinema offers.

• Employee Assistance Programme: Free, confidential support available 24/7.

• Life Assurance: Additional peace of mind for you and your loved ones.

• Company Pension Scheme: Helping you plan for the future.

• Cycle to Work Scheme: Save on the cost of cycling equipment.

• Employee Referral Scheme: Opportunities to benefit from referring new colleagues.

• Training and Career Development: Opportunities to build your skills and progress within Ward Security.

About the Role

As a Reception Officer, you'll be responsible for delivering a professional and welcoming front-of-house service, acting as the first point of contact for visitors, occupiers and contractors. You'll help ensure reception operations run smoothly while maintaining excellent customer service and security standards.

Your responsibilities will include:

• Front-of-House Service: Welcome visitors, occupiers and contractors, ensuring everyone receives a friendly, professional and efficient service.

• Visitor Management: Manage visitor arrivals, complete registration procedures, verify identification and notify relevant contacts of arrivals.

• Access Control: Ensure visitors and contractors follow the correct access procedures and only authorised individuals are permitted into designated areas.

• Enquiries and Assistance: Respond to enquiries in person, over the telephone and by email, providing clear information and directing individuals where required.

• Communication: Liaise with building management, occupiers, security colleagues and external contractors to support the smooth running of reception.

• Record Keeping: Maintain accurate visitor records, appointment details, logs and other relevant reception documentation.

• Security Awareness: Remain vigilant, identify unusual activity and report any security concerns, incidents or health and safety issues promptly.

• Reception Standards: Maintain a clean, tidy and professional reception area, ensuring it creates a positive first impression.

• Problem Solving: Respond calmly and professionally to enquiries, complaints and unexpected situations, escalating matters where appropriate.

• Teamwork: Work collaboratively with colleagues to maintain consistent service standards and support the wider site operation.

What we're looking for?

To be successful in this role, you'll need:

• Previous experience in a reception, front-of-house or customer service position.

• Excellent communication and interpersonal skills, with a confident and professional telephone manner.

• A friendly, approachable and welcoming personality.

• A high standard of personal presentation and professionalism.

• Strong organisational skills and excellent attention to detail.

• Good IT skills and confidence using Microsoft Office applications.

• The ability to manage multiple tasks and prioritise effectively in a busy environment.

• A proactive approach to problem-solving and handling challenging situations.

• Reliability, punctuality and a strong commitment to delivering excellent customer service.

• The ability to work independently and as part of a wider team.

What happens next?

Our Talent Team carefully reviews every application and is here to support you throughout your recruitment journey. We'll keep you informed at every stage and, whatever the outcome, we'll always get back to you.

Ready to Take the Next Step?

If you're passionate about customer service, take pride in your professional presentation and enjoy creating a welcoming environment, we'd love to hear from you.