Security Officer — Centre Safety & Guest Experience

Savills plc; Manchester; On-site; GBP 27,000 - 33,000; Full time

Job summary

Savills plc is seeking a Security Officer at The Trafford Centre to provide visible security, assist visitors and staff, and respond to emergencies. You will perform patrols, monitor access, handle enquiries, and ensure health and safety policies are followed.

The role requires a valid SIA Frontline Door Supervision Licence and a professional, customer-focused approach, with excellent communication and the ability to work shifts in a large retail environment.

Qualifications

• Must hold a valid SIA Frontline Door Supervision Licence (or be working towards one) and obtain before end of probation.
• Reliable, well-presented with excellent people skills.
• Able to work in a team or independently under Centre Management.
• Strong customer service mindset and ability to communicate clearly.
• Calm under pressure with attention to detail.

Responsibilities

• Work hours and shifts in accordance with employment conditions.
• Regular patrols of the centre as instructed by Centre Management.
• Complete duties per Assignment Instructions from Centre Management.
• Comply with Health and Safety Policy of the centre.
• Ensure Fire Regulations are followed at all times.
• Ensure Centre Rules and Regulations are adhered to.
• Log and report all incidents.
• Manage contractor activity and deliveries on site.
• Provide assistance to visitors and retailers.
• Attend all required training as specified by Centre Management.
• Be aware of hostile reconnaissance and report unusual activity.

Skills

SIA Licence

Customer service

Communication

Teamwork

Attention to detail

Problem solving

English fluency

Education

Frontline SIA Door Supervision Licence

Job description

Savills plc is seeking a Security Officer at The Trafford Centre to provide visible security, assist visitors and staff, and respond to emergencies. You will perform patrols, monitor access, handle enquiries, and ensure health and safety policies are followed.

The role requires a valid SIA Frontline Door Supervision Licence and a professional, customer-focused approach, with excellent communication and the ability to work shifts in a large retail environment.