Centre Security & Customer Care Officer

Savills plc; Hemel Hempstead; On-site; GBP 15,000 - 21,000; Full time

Job summary

Savills plc is seeking a Security Officer to support the smooth operation of a busy shopping centre in Hemel Hempstead. The role covers visible security presence, incident handling, and contractor management under the Centre Manager’s guidance.

You will need an SIA licence and be able to work shifts including weekends/evenings, with strong customer service and meticulous record keeping. Training for emergency procedures will be provided on site.

Qualifications

• Experience in security services in busy public environments.
• Must hold a valid SIA Security Licence and, where required, a Public Space Surveillance Licence.
• Demonstrate excellent customer service at all times.
• Able to work on own initiative and handle demanding situations.
• Honest, reliable and accurate in record keeping.

Responsibilities

• Undertake regular patrols of the Centre as directed by the Centre Manager.
• Provide visible security cover and assist with emergency situations.
• Record all incidents in the Incident Log and follow centre procedures for contractor management.
• Assist with enquiries from the public when required.
• Ensure compliance with Fire regulations and centre rules at all times.

Skills

Security experience

SIA Licence

Customer service

On-site initiative

Record keeping

Flexibility

Training for emergencies

Communication skills

Weekend/evening availability

Professional appearance

Tools

MS Office

Job description

Savills plc is seeking a Security Officer to support the smooth operation of a busy shopping centre in Hemel Hempstead. The role covers visible security presence, incident handling, and contractor management under the Centre Manager’s guidance.

You will need an SIA licence and be able to work shifts including weekends/evenings, with strong customer service and meticulous record keeping. Training for emergency procedures will be provided on site.