Security Officer - Birmingham - B3

Ward Security Limited; Birmingham; On-site; GBP 17,000 - 20,000; Full time

Benefits offered by this job

SIA licensing support

Cycle to work scheme

Company pension

Life assurance

Employee referral scheme

Training and development

Rewards membership discounts

Job summary

Ward Security Limited in Birmingham is seeking an experienced Security Officer to safeguard a prominent facility. You will deliver excellent customer service, maintain a professional appearance, and act as a key information point for staff and visitors.

The role requires an SIA license, at least 1 year in security, strong communication and report-writing abilities, and IT literacy to operate security systems. Shift pattern is Monday–Friday, 13:00–18:00, 25 hours weekly.

Qualifications

• Valid SIA licence.
• Minimum 1 year security experience.
• Excellent customer service and communication skills.

Responsibilities

• Act as a point of information for staff and visitors.
• Provide clear information in person, over the phone, or by email.
• Respond to emergencies and maintain composure under pressure.
• Write up incidents to management to standard.
• Carry out ID checks and maintain security protocols.
• Ensure reception areas and adjacent spaces are kept clean.

Skills

SIA license

Customer service

Written reports

IT literacy

Surveillance

Conflict management

Job description

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in Birmingham.

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.
Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Role: Security Officer
Pay Rate: £13.45 per hour
Shift Pattern: Monday - Friday 13:00 - 18:00 25 Hours Per Week
Location: Birmingham B3
Role Requirements: SIA License

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/ 7 free Employee Assistance programme

Must have:

• Valid SIA licence
• Good customer service and communication skills
• Proven work experience as a Security Officer(min 1year)
• Excellent customer service and communication skills
• Professional attitude and appearance
• Have an ability to deliver succinct and clear verbal and written reports where necessary.
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Experience within a Cooperate Security (min 1year)
• Surveillance skills and detail orientation
• 5-year checkable work history
• IT literate- Ability to operate detecting systems and emergency equipment

Main Duties:

• Act as a point of contact and information centre to staff and visitors.
• Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
• Report any issues to the supervisor or duty manager
• Always conduct yourself in a professional manner
• Respond to emergencies
• Deal with conflict in an appropriate manner if required
• Write up incidents to the standard expected by Management
• Carry out ID checks
• Be vigilant to the Health and Safety risks
• Work on own initiative
• Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.