Security Officer 40hrs - The Ridings Shopping Centre, Wakefield

Savills plc; Wakefield; On-site; GBP 14,000 - 21,000; Full time

Job summary

Savills plc at The Ridings is seeking a professional security officer to provide a friendly, safe and welcoming environment for customers and retailers. You will be part of the site security team, delivering a best-in-class service across day, night and weekend shifts on a permanent 40-hour week.

Duties include patrols of the centre and car parks, incident reporting, liaising with staff, assisting the public, and responding to emergencies such as evacuations.

Qualifications

• Good English written and verbal communication skills.
• Flexibility and willing to support reactive duties, including days, nights and weekends.
• Ability to use a radio and communicate clearly and accurately.
• 5-year checkable employment record.
• Valid and Active SIA Licence – Door Supervisor.
• First Aid Qualified EFAW/FAW.
• Proactive Approach.
• Front line security experience.

Responsibilities

• Work as part of the site security team.
• Interact with visitors/tenants to deliver a best-in-class customer-focused service.
• Carry out regular patrols as instructed.
• Proactive reporting of incidents.
• Ensure compliance with procedures and industry standards.
• Respond to security incidents promptly.
• Maintain professional appearance in uniform.
• Ensure a safe environment for staff, tenants, and visitors.

Skills

Great English

Radio use

SIA licence

First aid

Front line security

Flexibility

5-year record

Proactive reporting

Job description

Purpose of the Role

At The Ridings, our security officers play a vital role in providing a friendly, safe, and welcoming destination for our customers and retailers.

Often the first people our customers will see, we are looking for somebody who delivers exceptional customer service and who has a positive attitude and a friendly demeanour.

This is a permanent 40 hour per week contract. Your duties will include carrying out a range of security activities including patrolling the centre and car parks, liaising with retail staff, assisting members of the public, completing detailed and accurate incident reports and offering a highly visible and professional security presence.

Key Responsibilities

This document sets out the primary duties and responsibilities of the above position.

The duties and responsibilities described below are not intended to be exhaustive.

• To work as part of the site security team.
• To readily interact with all visitors / tenants within the building(s)/facility, delivering a best-in-class customer focused service.
• Carry out regular patrols as detailed in the security assignment instructions.
• Proactive reporting.
• Ensuring compliance with company procedures, site specific procedures, and industry standards.
• Responding to security incidents in a timely manner.
• Being professional, pleasant, friendly, courteous and helpful whilst carrying out your duties.
• To maintain professional appearance with company issued uniform.
• To ensure that the location you are working remains a safe environment for staff/tenants/visitors and the Savills team alike.
• Ensuring all incidents are managed in accordance with the company handbook, site policies and company policies.
• Liaising with the supervisory team members and management, proactively reacting to incidents and ensuring that colleagues are fully briefed and supported.
• To deal effectively and efficiently with any emergencies, such as but not limited to, evacuations, fire & ASB.
• Diligent management and maintenance of site records via DOB or local facility method.
• To have an understanding of Fire & intruder systems, front end only (training will be provided at each site).
• Monitoring and reporting any equipment faults in a timely manner and in line with the SOPs of the centre.
• Assist and support the security lead, site management with any reasonable or practical requirement.
• Undertaking of any other reasonable duties at the site management or area managers requirement to meet the needs of the business.

Skills, Knowledge and Experience

Qualifications and experience:

Essential:

• Good English written and verbal communication skills.
• Flexibility and willing to support reactive duties, when possible, Duties will be days nights and weekends.
• Ability to use a radio and communicate clearly & accurately.
• 5-year checkable employment record
• Valid and Active SIA Licenced – Door Supervisor
• First Aid Qualified EFAW/FAW
• Proactive Approach
• Front line security experience

Desirable:

• Experience of working in a control room
• SIA CCTV licence

Working Hours - 40 hours per week, days, late nights, and weekends

Salary - £12.71/hr